Starting about 2 weeks ago, when I sign in through the desktop app, it opens but if you try to use a new tab or open a new window it crashes. Quite by accident I discovered that if I immediately go to Reports menu and click on All Reports, I get the Woops QBO Error, but it then gives a choice of Restart or ReLaunch. If you choose Relaunch (NOT RESTART) It will relaunch to a properly working opening. One way to tell is if you use the favorites star in the right hand corner for any reports (which are essentially tabs) when it is not working the ones you have saved will not show, but will show when you relaunch. Also getting to this point through this method, while it works is very slow.
Hey @MICKEY F,
Hi - Thank you for your quick reply. Unfortunately using the reset app data did not work. My method of getting it to relaunch works, yours does not. I have not attempted reload as it shows up on more than one separate machine, I don't have the time and having read the other users comments about doing the reload, I don't think it would do anything. Also, how do you do the right click sign in as administrator? That does not come up at all when I right click to open the app. I somewhat suspect at this point that this problem may have something to do with a program glitch concerning the opening with showing the tabs as you left it when you close - this is not happening either. Only when I get it to ReLaunch will it ask to do this and then doesn't! I will continue with my work around until you get this fixed!
Good day, MICKEY F.
I appreciate you performing the workaround. I've looked into this further and confirmed that there was a related investigation about QuickBooks Online (QBO) Windows App crashes when opening a new tab. The post above has already been updated by my colleague, Alessandra_B.
Our engineers are continuously working to implement a fix with the utmost urgency. Rest assured that they are doing the best to deliver one that'll prevent this from happening again. However, the workaround as of now is to open multiple tabs using a browser.
While this is still ongoing, I recommend giving us a quick call by following the steps above. When you do, provide this escalation number: INV-31308.
From there, our team will update you through email as soon as resolution has been released for this issue.
Thanks for your patience. Reach out to me if there's anything else I can assist you with. I'm always glad to help.
Currently, our engineers are still gathering data for their investigation. If you haven't already, I recommend contacting our Customer Care Team so you'll be listed in our list of affected users.
In the meantime, you can access your account via a supported browser. Here are the lists of supported browsers:
You might also want to check this article for future reference: QuickBooks App General Support.
Reach out to us anytime if you need help with anything else.
Welcome and thanks for joining our forums, @JamesLarsen,
I've checked my resources and verified that there is an ongoing issue with the QuickBooks Desktop App.
Our engineers are already investigating why some users are kicked out and are prompt to log back in when clicking the Open a New Tab option. We don't have the exact turn around time on when this will be fixed. Rest assured, our support team sends an update about the status rolled out to everyone in stages. Once available, you will be notified through email.
In the meantime, I would recommend giving our Quickbooks Online Support Team a quick call to add you to the list of affected users. You can have them add you to the ticket number INV-31308.
Here's how to get our contact information:
Please update me call goes or if you have any other questions. I'm here to lend you a hand anytime. Have a nice day.