Hello Info1795,
Welcome to the Community page,
To troubleshoot, please try clearing the app data by following the steps below:
clear app data on android
- In the QuickBooks Online app:
- Android: From ⋮ button, select Settings, then select Refresh Data, and then choose Yes.
- In your device Settings:
- Android: Settings > Apps (varies by device) > QuickBooks app from the list >Storage > Clear data.
or
iOS: From the Menu ☰, select Help & Feedback, click Refresh Data, and then select Refresh.
iOS: From your device's Settings, select Setting General iPhone Storage and choose an app that's taking up a lot of space. Then, click the Offload App.
Let us know how you get on.
