Is there a way to revert to the previous app version, this new one with the split screens is not for me, is there perhaps a way to change it?

Hello there, @mark321.

For me to provide the best resolution for you, can you please share additional information about what you mean by the split screen? Are you referring to a specific page of the QuickBooks Online mobile app?

Also, it would be great if you could include some screenshots so that I can get a better picture of it and share the best solution.

I'd appreciate any additional details you can provide. I’m looking forward to your reply.

Ok so I’m using an ipad, if I’m on my dashboard and press customers from the list of shortcuts on the left I then get a list of my customers in the centre of my screen next to the list of shortcuts, then if I press on a customer it brings up a list of their activity on the right, problem is I now have my screen split three ways and the details of transactions etc can’t be seen as it’s cropped to fit, so I then have to either preview or edit to see the details. Seems daft to keep making the active screen smaller, the previous version just went from one page to the other with them all being full screen, it was much more user friendly.

Mark, The app on the iPad is terrible, actualy, the who app is terrible. Just use Safari and log in and use it through the browser. Even then it's crops the page off but at least you can hide the menu to the left with the three horizontal bars icon.

Thank you for the detailed information, @mark321.

I've replicated it on my end and I was able to see a full-screen view of the Activities section in the Customer's profile. Since you're seeing split screens, it's possible that the QuickBooks mobile app had data issues. To verify, let's refresh your app's data. Here's how:

1. On your home screen, tap the Question mark icon.
2. This will open the Help & Feedback window.
3. From there, click on the Refresh Data link and choose Refresh to confirm.

If you get the same result, I suggest uninstalling and reinstalling the app.

Come back to this post and let me know how it goes, @mark321. I want to make sure this issue is taken care of.

You may want to learn how to make quick changes to invoice templates in your mobile app. This article will help you customise it: Customise invoices on the QuickBooks Online mobile app.

Have a good one!

I have exactly the same issue and it’s driving me nuts! Now have split screens and when l try to invoice it’s a compressed pop up and l can’t see what I’m doing! Awful! 

Where’s the question mark tab??

Have deleted and reloaded the app, no change. Majorly frustrating, seriously impacting my work 

I wish I could make it easier to keep you going, @Martovski.

I want to make sure you're taken care of. I appreciate you've tried the steps suggested by my peer, @Mark_R. Since the split screen interface is still affecting your QuickBooks Online mobile application navigation, I suggest contacting our Care Support team.

They have tools to pull up your account on file and are able to see what's causing this issue. Here's how to reach one of our representatives:

1. Go to the Help menu.
2. From the Assistant tab, enter a brief description of your concern. Example: Can't accept payments.
3. Then, type Talk to a human.
4. Select Yes, then Get help from a human.
5. Choose either Start a Chat or Have us call you.

Our phone support operation is from Monday to Friday, 8 AM to 10 PM, and on Saturday to Sunday, 8 AM to 6 PM. For more info, please see this page: QuickBooks Online Support.

Alternatively, you may try our fellow Community member suggestion, Mark Armistead, to log in to QuickBooks Online to another supported browser on your device.

Please know that I'm just a post away if you have other concerns. Take care always, Martovski.