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Everything you need to know about banking in QuickBooks Online - Discover more
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QuickBooks app keeps freezing

The app keeps freezing
QuickBooks Team

QuickBooks app keeps freezing

Hello, Andrea.


When experiencing a QuickBooks App crash/freeze, the first step is to uninstall/reinstall the app. You can also install it on a different device to see if the issue happens on both devices.


If the issue persists after reinstalling the app, I recommend contacting our Technical Support Team to investigate this behavior. 


  1. Click the Help icon.
  2. Select the Search tab. Then, Contact Us.
  3. Choose a general topic where your concern falls. Or, click Ask about something else.
  4. Explain your issue in words. Once done, tap Continue.
  5. Pick how you want to connect with us: Chat or Callback.


Also, I'm including this article to further assist you in identifying any speed issues you may be experiencing with your QuickBooks software: Why is my QuickBooks Online slow?


Please let us know if you have any questions about the QuickBooks app. I'm here to assist. Take care. 

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