How do I reauthorise bank permissions when I've done everything the app is requesting and waited 10 days? I've even deleted the QB app and reinstalled. Please help!

Thanks for bringing this one to our attention, ItsMowTime.

Can you share with me the name of your financial institution? If it's Barclays bank, certain bank features are only available after 10 days of registering for mobile banking. You'll get an OBA19 or OBA28 error code if you try to use a specific feature within those 10 days.

As a workaround, you can log in to your QuickBooks account using your computer or mobile browser. From there, you can reauthorize your bank permission. You'll need to utilize the PINsentry token to connect your bank successfully.

You can refer to the following articles below for further information on the connection procedure and categorising your transactions:

• How to re-authorise your bank connection

• Categorise and match online bank transactions in QuickBooks Online

In addition, I've included this resource to ensure your QuickBooks account matches your bank or credit card statement balance: Reconcile an account in QuickBooks Online.

Let me know if you need further assistance with banking. I'm always here to back you up.

Thanks for the reply. Additional information...

- The account I'm trying to reauthorise is a Barclays account. 

- 10 days have passed and it still won't update transactions. The pop up says I may have to wait up to 4 days. 

- this is really annoying!

Welcome back, ItsMowTime.

I understand how you feel, especially when you have to wait a few more days to reauthorize your bank account. I can provide addition information on how to update bank feeds in QuickBooks Online

If you used PINsentry to access your online banking, you can change the authentication process on how QuickBooks connects to passcode and memorable phrases. This way, you won't have to wait for another 10 days to reauthorise your bank connection. I'll show you the step-by-step process.

Step 1:Login to Barclays Online Banking:

1. Log in to your Barclays Online Banking account on a browser using a PINsentry.
2. From the homepage, go to the dropdown menu under your name. then select My details.
3. Click Set up my 5-digit passcode and memorable word.
4. Enter your details and Save.

Step 2: Disconnect Barclays account in QuickBooks:

1. Using a browser, log in to your QuickBooks account.
2. Go to the Banking menu, select Banking.
3. Click the Edit pencil icon, then choose Edit account info.
4. Checkmark the Disconnect this account on save checkbox.
5. Once done, hit Save and Close.

Before disconnecting your bank account, please ensure there's no pending transaction under the For Review tab.

Step 3: Reconnect Barclays bank account:

1. From the Banking page.
2. Select Add account or Link account.
3. Search for Barclays bank or you can enter your bank's URL in the search box.
4. Since you've already configured Barclays online banking to passcode and memorable phrases, select this option to connect Barclays bank.
5. Enter the necessary information and follow the onscreen steps to successfully reconnect your bank.

This should do the trick, you can now use your app to access your banking page.

Once bank feeds are updated, you can now proceed to categorise and match your transactions. Please refer to this guide for the complete details: Categorise and match online bank transactions in QuickBooks Online.

If you need further assistance with bank feeds, simply add any details below, and I'll get back with more information. Happy weekend.

Thanks for the reply. I've followed the instructions and the account still won't sync transaction. In fact, it doesn't show at all anymore as I removed it, as per the instructions, and now it won't re-add it. 

I'm with Barclays.

I was still getting the OBA28 message almost a month after the account first needed to be reauthorised. So it's been way longer than the 4 days the message say it might take to reauthorise and almost 3 times as long as the 10 days you said I may need to wait. Having removed the account and attempted to re-add it. The OBA28 message continues to pop up, but the account isn't there at all anymore. 

I remember this being a pain before, but it eventually worked. What is the issue here? I have another bank account linked toQuickBooks which reauthorises no problem. 

I'm not sure I can continue like this for much longer. Any help appreciated!

I can see where you're coming from and what you've been through to reauthorise your bank permissions, @ItsMowTime.

Looking at this point, let me route you to the specific support to look up and check on this. Since you've already tried entering the PINsentry token in a browser and followed my peer's suggestion and still gets the OBA28 error, I'd recommend contacting our Customer Support Team.

They'll pull up your account in a secure environment and investigate what's causing this issue.

Here's how:

1. Click the Help icon located in the upper right-hand corner.
2. Select the Search tab and then click Contact Us.
   
3. Enter your question and hit the Continue button.
4. Select Start a chat or Get a callback.

For more details about getting in touch with our support, you can check this article: Contact QuickBooks Online Support.

I'll add this link that provides you specific articles about managing your bank account: Find help with bank feeds and reconciling accounts.

I want to make sure everything is taken care of for you, so please let me know how the call goes or if you need additional assistance with bank feeds. I'll be here to help. Keep safe and more power to your business.