iPhone app asking for new payment plan

Hello Rupie, 

Welcome to the Community page, 

Have you definitely installed the right app for Quickbooks on your iPhone? 

when you say you turned it off do you mean you have uninstalled the app and then reinstalled it again? 

Could you send us a screenshot of the page you get when you try and log into your account on the app so we can take a look thanks. 

HI,

I am having the sam problem. The online version is working fine but my iphone version won't let me past the subscription page. 

Any help appreciated

Catherine

Hello Mooremovement1, 

Welcome to the Community page, 

We are aware of this issue, we have crested a case and added you to the investigation and have sent you an email, soon as there is any updates we will let you know via email.  

Morning,

Thanks, Its now 4 days since I found the problem so I expects such a big problem to be solved in the next few days.

Remember the latest advert ?

https://youtu.be/78GPCv7dBX0

Rupert

Yes, affirming this is an issue. I can log in to the Mac desktop app as well as the browser, but when on my phone (where we enter most of our data) it is stuck on a subscription screen and I can't get past it. PLEASE resolve this quickly!!

We are also having this issue which is a problem because we invoice in the field from an Ipad

Can you please send an alert to me as well when the issue is resolved?

Let's make sure that you'll be notified once the issue is fixed, ModernDayComfort.

I'd suggest reaching out to our Customer Care Support Team to report the behavior, so you'll be added to the list of the affected users. This way, you'll receive an update through email whenever the escalation is resolved.

You can follow these steps on how to contact them:

1. Select Help at the top right.
2. Click Contact us.
3. Enter a brief description of your concern in the box provided.
4. Click Let's talk.
5. Click Start a chat.

Your patience and understanding are much appreciated while we're working for a fix.

It is now the same on my wife' IPad.  The problem is getting worse not better.  We can use the PC but not out on location and not to capture receipts or create invoices out in the community.

Can you add me to your list please?  This really needs to be sorted out asap.

Thanks

Hi Rupie, 

Thanks for getting back to us on this thread. This issue is currently impacting iOS users ​​​​and our developers are looking to fix this ASAP, in the meantime please access through a browser app on the Apple device. 

Thanks
​​

Hi Shiela :waving_hand:

Thanks for joining in on this thread - I've linked your account to our investigation so that you will receive an email notification as soon as the fix is released.

Please access QuickBooks via a browser app on your apple device in the interim :smiling_face_with_smiling_eyes:

I am having the same problem, a total of 3.5 hours on chat to three different tech people, an hour an a half on a phone call to the same only to be put on hold and cut off after a further 20 minutes and am no further forward with this. Has anyone else had an luck yet? I’m not wasting my time calling again until I know there’s a solution as uninstalling and reinstalling the app 20 times is all the tech support they seem to be able to give me! Frustrating to say the least!! Thanks 

Hello Meltique, 

Welcome to the Community page, 

When you uninstalled the app and reinstalled it did you reinstall it onto the most recent version of the Quickbooks app.

 The latest version of the app for iOS (20.06.5) make sure it is that one you are downloading. 

Once you have downloaded it and go to log in it should just take you into your account and not ask you to resubscribe in it. 

If you still have issues please reach back out to us.