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userryanwilsonfitnes
Level 1

Unable to link my RBS account to the app.. how do I connect the 2?

 
Solved
Best answer September 04, 2022

Accepted Solutions
MJoy_D
Moderator

Unable to link my RBS account to the app.. how do I connect the 2?

I can share some information that can help you with connecting and adding your Royal Bank of Scotland transactions, @chc00085.

 

The error when trying to connect Royal Bank of Scotland in QuickBooks Self-Employed (QBSE) has been resolved. Since you're still having an error after trying to connect using different browsers, I suggest reaching out to our Customer Support team. They can get into your account in a secure environment, isolate the error you're having and help you in resolving it.

 

Here's how to reach them:

 

  1. Go to your QBSE account homepage.
  2. Click the Assistant button at the top.
  3. Type Talk to human at the chat box.
  4. You'll now be provided with support options that is available at that time. 

 

Check this article for more information about the different types of support we offer and their availability: Contact QuickBooks Self-Employed Support.

 

In the meantime, you can manually add the transactions from your Royal Bank of Scotland. See this article on how to get transactions from your bank and upload it to your QBSE account: Add older transactions to QuickBooks Self-Employed.

 

Then, refer to the following reference on how to categorise your transactions using the SA103F Categories.

 

Stay in touch if you have follow-up questions about adding your bank account and categorizing your transactions. I'm always glad to help in any way I can.​ Have a great rest of the day!

View solution in original post

8 REPLIES 8
Ryan_M
Moderator

Unable to link my RBS account to the app.. how do I connect the 2?

Hi @userryanwilsonfitnes,

 

I'd like to extend a hand and help you with your concern. Before we can proceed, I want to ask you for additional details.

 

You stated above that you're unable to link your Royal Bank of Scotland bank account to your QuickBooks Self-Employed (QBSE) company. I've checked, and the Royal Bank of Scotland is available for connection. To see a complete list of online banks that you can sync with your QBSE company: Understanding if you can connect your bank feeds to Open Banking.

 

Going back, I'd like to ask if you get an error message when you attempt to sync your online bank. At this time, I suggest you view this article to connect your RBS account: Find your bank or credit card account when you connect to online banking

 

Feel free to post a comment if you have other questions about your online banking. I'll handle them for you. 

Jim162
Level 1

Unable to link my RBS account to the app.. how do I connect the 2?

I am having trouble connecting my RBS account. Rbs app says its done, then I'm redirected to a black screen. Attachment with screen shot of redirect 

MirriamM
Moderator

Unable to link my RBS account to the app.. how do I connect the 2?

Thanks for joining the thread, Jim162.

 

I want to ensure you'd able to connect your bank account in QuickBooks Self-Employed.

 

This time, let's try connecting your bank account using your Bank's URL. Here's how:

  1. Click the Gear icon at the upper right hand.
  2. Select Bank Accounts in the drop-down menu that appears.
  3. Enter the URL or name of your bank account in the search box.
  4. Enter the sign-in info you use at your bank’s website.
  5. Click Connect securely.

For more information about connecting bank account in QBSE, see this article: Connect bank and credit card accounts to QuickBooks Self-Employed.

 

You may also find this helpful: Reconnect your bank account in QuickBooks Self-Employed.

 

Once bank transactions downloads, you can now start categorising them to straighten out your books.

 

Keep me posted on how things go on your end. I'll be here to help. Have a great day.

AJack
Level 1

Unable to link my RBS account to the app.. how do I connect the 2?

The last 3 times we have tried to connect our RBS account through the App on iPad and every time it will not work, also tried via phone and that never works either. Luckily I still have a laptop and through using windows 10 and logging into quickbooks SE on the web it works - so this is a quickbooks issue. We logged it with them last time and everything suggested didn’t work the Apps don’t want to talk to each other -  the point of failure is always when RBS transfers back to QBSE after all details have been confirmed. Quite fed up with this as I wanted to get rid of my laptop but can’t because of this issue.

chc00085
Level 1

Unable to link my RBS account to the app.. how do I connect the 2?

This is still an ongoing issue. I have tried connecting via the browser using: Brave, Chrome and Safari. After entering my bank login details and hitting login it looks like it is trying to serve up my online banking page, but then redirects back to Quickbooks saying "looks like you did not complete the connection", or something to that effect. 

 

I then tried with the app. This time I can actually get into my RBS account and select the account I want to link, but after confirming I am redirected back to the browser saying "something went wrong, this doesn't usually happen".

 

This is definitely a Quickbooks issue. I am using QuickBooks Self Employed portal. Please open a ticket to investigate. 

 

Thanks

Chris

MJoy_D
Moderator

Unable to link my RBS account to the app.. how do I connect the 2?

I can share some information that can help you with connecting and adding your Royal Bank of Scotland transactions, @chc00085.

 

The error when trying to connect Royal Bank of Scotland in QuickBooks Self-Employed (QBSE) has been resolved. Since you're still having an error after trying to connect using different browsers, I suggest reaching out to our Customer Support team. They can get into your account in a secure environment, isolate the error you're having and help you in resolving it.

 

Here's how to reach them:

 

  1. Go to your QBSE account homepage.
  2. Click the Assistant button at the top.
  3. Type Talk to human at the chat box.
  4. You'll now be provided with support options that is available at that time. 

 

Check this article for more information about the different types of support we offer and their availability: Contact QuickBooks Self-Employed Support.

 

In the meantime, you can manually add the transactions from your Royal Bank of Scotland. See this article on how to get transactions from your bank and upload it to your QBSE account: Add older transactions to QuickBooks Self-Employed.

 

Then, refer to the following reference on how to categorise your transactions using the SA103F Categories.

 

Stay in touch if you have follow-up questions about adding your bank account and categorizing your transactions. I'm always glad to help in any way I can.​ Have a great rest of the day!

Mark McIntyre
Level 1

Unable to link my RBS account to the app.. how do I connect the 2?

I have been attempting to connect QuickBooks to my RBS account and it's just not happening.

Despite my info being entered correctly, I keep getting the following error message, I've been trying to connect for several days now, and I always get the same error:


Something unexpected happened and we can’t connect to Royal Bank of Scotland (UK).

Try again in a few hours. (590)

Please enter your Customer Number, Security Number and Password required for login.


I am unable to connect on mobile and desktop.

This app is totally useless without it connecting and this is not a unique for me, this needs resolving, clearly an issue with QuickBooks. 


Ashleigh1
QuickBooks Team

Unable to link my RBS account to the app.. how do I connect the 2?

Hello Mark Mclntyre, thanks for posting on this thread, having had a look at your account in the system, I can see that you have 3 royal bank of Scotland digital or mobile (UK) accounts connected up on open banking, there is a business current account, MasterCard and a select platinum account. Is it a fourth account that you are trying to connect to and getting the error for? 

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