Unable to link my RBS account to the app.. how do I connect the 2?

Hi @userryanwilsonfitnes,

I'd like to extend a hand and help you with your concern. Before we can proceed, I want to ask you for additional details.

You stated above that you're unable to link your Royal Bank of Scotland bank account to your QuickBooks Self-Employed (QBSE) company. I've checked, and the Royal Bank of Scotland is available for connection. To see a complete list of online banks that you can sync with your QBSE company: Understanding if you can connect your bank feeds to Open Banking.

Going back, I'd like to ask if you get an error message when you attempt to sync your online bank. At this time, I suggest you view this article to connect your RBS account: Find your bank or credit card account when you connect to online banking. 

Feel free to post a comment if you have other questions about your online banking. I'll handle them for you. 

I am having trouble connecting my RBS account. Rbs app says its done, then I'm redirected to a black screen. Attachment with screen shot of redirect 

Thanks for joining the thread, Jim162.

I want to ensure you'd able to connect your bank account in QuickBooks Self-Employed.

This time, let's try connecting your bank account using your Bank's URL. Here's how:

1. Click the Gear icon at the upper right hand.
2. Select Bank Accounts in the drop-down menu that appears.
3. Enter the URL or name of your bank account in the search box.
4. Enter the sign-in info you use at your bank’s website.
5. Click Connect securely.

For more information about connecting bank account in QBSE, see this article: Connect bank and credit card accounts to QuickBooks Self-Employed.

You may also find this helpful: Reconnect your bank account in QuickBooks Self-Employed.

Once bank transactions downloads, you can now start categorising them to straighten out your books.

Keep me posted on how things go on your end. I'll be here to help. Have a great day.

The last 3 times we have tried to connect our RBS account through the App on iPad and every time it will not work, also tried via phone and that never works either. Luckily I still have a laptop and through using windows 10 and logging into quickbooks SE on the web it works - so this is a quickbooks issue. We logged it with them last time and everything suggested didn’t work the Apps don’t want to talk to each other -  the point of failure is always when RBS transfers back to QBSE after all details have been confirmed. Quite fed up with this as I wanted to get rid of my laptop but can’t because of this issue.

This is still an ongoing issue. I have tried connecting via the browser using: Brave, Chrome and Safari. After entering my bank login details and hitting login it looks like it is trying to serve up my online banking page, but then redirects back to Quickbooks saying "looks like you did not complete the connection", or something to that effect. 

I then tried with the app. This time I can actually get into my RBS account and select the account I want to link, but after confirming I am redirected back to the browser saying "something went wrong, this doesn't usually happen".

This is definitely a Quickbooks issue. I am using QuickBooks Self Employed portal. Please open a ticket to investigate. 

Thanks

Chris

I have been attempting to connect QuickBooks to my RBS account and it's just not happening.

Despite my info being entered correctly, I keep getting the following error message, I've been trying to connect for several days now, and I always get the same error:

Hello Mark Mclntyre, thanks for posting on this thread, having had a look at your account in the system, I can see that you have 3 royal bank of Scotland digital or mobile (UK) accounts connected up on open banking, there is a business current account, MasterCard and a select platinum account. Is it a fourth account that you are trying to connect to and getting the error for? 

I am also having the same problem as Mark, I don't believe I've managed to connect my account yet.

Hi there, @Ionawood.

Let’s perform some troubleshooting steps so you can link your RSB account to the app.

This errors typically don't last more than 48 hours and should be resolved on their own. If the error persists, you can try reconnecting your bank account.

If you use QuickBooks Self-Employed, do not disconnect or delete the connection between your bank account and QuickBooks. 

You can view this article to carefully guide you on reconnecting the account: Reconnect your bank account in QuickBooks Self-Employed.

Additionally, utilize this article if you encounter a new error message while working between your bank account ang QuickBooks: Fix bank errors in QuickBooks Online.

Keep me posted if the issues persists. I'm always around to help!