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MC98
Level 1

Activation code for Quickbooks desktop after moving to a new computer

Hi, 

I am trying to move my Quickbooks Desktop Premier Accountant 2015 to a new Computer. It is a customer owned version of the software.  I realize that support for this product is discontinued but it states on website the discontinued support does not apply to activation services.

I need to get a validation code so file will work on new computer but cant find anyone in support or on phone to help me with this Request. The validation fails each time at online registration failed to finish, please call for validation code. The number is an automated message so I cant get a validation code. I have tried online chat, online telephone support and don't seem to be getting through to the correct dept to get help.!

5 REPLIES 5
MorganB
Content Leader

Activation code for Quickbooks desktop after moving to a new computer

Hi there, MC98. 

 

Thanks for bringing your question forward here in the Community. I want to make sure you're able to get the validation code for your QuickBooks Desktop account.

 

I recommend reaching back out to a member of the Desktop Support Team. The following link will allow you to get in touch with the correct department outside of the product: Contact Desktop Support Team

 

Additionally, this article offers solutions to fix activation, license, and product numbers issues.

 

You'll be back up and running soon. Please feel free to reach back out here if you have any other questions or concerns.

MC98
Level 1

Activation code for Quickbooks desktop after moving to a new computer

Thanks Morgan for coming back to me !

My name is actually Morgan also :)  . I tried the link you gave me but they are in the USA and cant help.

I have tried UK Telephone support also but they were for online only.

I have also tried Ireland support by chat but they say I need UK support to help me.

Could you provide me with an email address or telephone number (not  Freephone number) for someone in UK support who can provide me with this validation code ?

I am not having much joy for what seems like a simple issue!!

 

Thanks

CharleneMaeF
QuickBooks Team

Activation code for Quickbooks desktop after moving to a new computer

It can be challenging when you can't get support, Morgan. Not to worry, I'm here to ensure you'll get the help you need.

 

Since QuickBooks Desktop has been discontinued and direct support from the desktop team is no longer available, I suggest contacting our QuickBooks Online Support Team. They can assist you in obtaining the activation code you need.

 

Here's how:

 

  1. Click our Contact Support link.
  2. Select QuickBooks Online under Which product is your question about?
  3. Choose the edition.
  4. Type in Need help with the activation code in the What's your question? box.
  5. Click Continue.
  6. Follow the onscreen process to get the Callback option.

 

Additionally, I've added an article that'll help you fix errors when you enter your product and license numbers and your activation code or encounter a problem after moving: Resolve QuickBooks Desktop Issues.

 

Please keep us posted if you need additional assistance managing your books. We're always here to help you out.

Fiat Lux - ASIA
Level 15

Activation code for Quickbooks desktop after moving to a new computer

@MC98 

If the Support team refuses to provide the activation code, you can use the trial version as a workaround.

MC98
Level 1

Activation code for Quickbooks desktop after moving to a new computer

Thanks, Have got through to a Zainib in online cus care who has been very helpful and solved my problem!

Am delighted and great customer service form Qucikbooks!

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