Activation code for Quickbooks desktop after moving to a new computer

Hi there, MC98. 

Thanks for bringing your question forward here in the Community. I want to make sure you're able to get the validation code for your QuickBooks Desktop account.

I recommend reaching back out to a member of the Desktop Support Team. The following link will allow you to get in touch with the correct department outside of the product: Contact Desktop Support Team

Additionally, this article offers solutions to fix activation, license, and product numbers issues.

You'll be back up and running soon. Please feel free to reach back out here if you have any other questions or concerns.

Thanks Morgan for coming back to me !

My name is actually Morgan also :)  . I tried the link you gave me but they are in the USA and cant help.

I have tried UK Telephone support also but they were for online only.

I have also tried Ireland support by chat but they say I need UK support to help me.

Could you provide me with an email address or telephone number (not  Freephone number) for someone in UK support who can provide me with this validation code ?

I am not having much joy for what seems like a simple issue!!

Thanks

It can be challenging when you can't get support, Morgan. Not to worry, I'm here to ensure you'll get the help you need.

Since QuickBooks Desktop has been discontinued and direct support from the desktop team is no longer available, I suggest contacting our QuickBooks Online Support Team. They can assist you in obtaining the activation code you need.

Here's how:

1. Click our Contact Support link.
2. Select QuickBooks Online under Which product is your question about?
3. Choose the edition.
4. Type in Need help with the activation code in the What's your question? box.
5. Click Continue.
6. Follow the onscreen process to get the Callback option.

Additionally, I've added an article that'll help you fix errors when you enter your product and license numbers and your activation code or encounter a problem after moving: Resolve QuickBooks Desktop Issues.

Please keep us posted if you need additional assistance managing your books. We're always here to help you out.

@MC98 

If the Support team refuses to provide the activation code, you can use the trial version as a workaround.

Thanks, Have got through to a Zainib in online cus care who has been very helpful and solved my problem!

Am delighted and great customer service form Qucikbooks!

Hi MC98

I'm having exactly the same problem.  Please could you clarify exactly how you got through to Zainib?  I have a perpetual license for Quickbooks Premier UK 2016 that I can't activate on my new computer.  I've tried many different ways of getting in touch with Intuit but nobody seems to be able/willing to help.

Many thanks,

Tom  

@tomuk2016 

You can use the trial version of QB Desktop 2021 as a workaround.

Hi

Isn't this time limited?

I should not have to use a workaround to use software that I bought a perpetual license for.  

Thanks,
Tom

A license is simply permission to use a product. You never own it.

Support will gladly refuse to provide the activation code for your license and they have the right to do so.

You should contact @Fiat Lux - ASIA to learn how to use the trial version of QB Desktop 2021 for good as a workaround.

Hi Tom,

Unfortunately it was 2 years ago at this stage but I eventually got through to someone via sales who passed me onto to customer care and they helped me from there. Try this email address.

QBOCare <[email address removed]>

"You can use the trial version as a workaround." I have seen this answer a few times, can you expand a bit on what to do? Would really appreciate any guidance. Would it still be the same install file for the Trial Version or is there a separate Trial installation.

@Marina13 

You should contact Fiat Lux as I mentioned earlier for details.