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Get your Payroll questions answered by a QuickBooks Product Manager here - https://intuit.me/31Nl3My
stevenjoneleitho
Level 1

Cancel Quick Books Self Employed Subscription

Hi,

I have moved to QuickBooks Online and now need to cancel my subscription to QuickBooks Self Employed - I understand the process is to go to settings, billing info... but the billing info is not loading - it's just a blank screen.  Can you advise please.

 

Thanks

 

 

Steve

15 REPLIES 15
GeorgiaC
QuickBooks Team

Cancel Quick Books Self Employed Subscription

Hi stevenjoneleitho,

 

Thanks for joining us on the community. 

 

I apologise as we are aware some customers are unable to access the billing screen at present. I have sent an email to assist in the cancellation of your account and would be grateful if you could respond to this. 

 

Thanks!

Aadon
Level 1

Cancel Quick Books Self Employed Subscription

Good afternoon Quickbooks

 

I'm having an issue with a blank screen when I try to cancel my subscription via the billing Info screen. 

 

Please can I have assistance to cancel my subscription?

 

Thank you

Ashleigh1
QuickBooks Team

Cancel Quick Books Self Employed Subscription

Hello Aadon, 

 

If you could either PM us on Facebook or DM us on Twitter we will be able to assist you with the canceling of your subscription. 

 

 

 

Aadon
Level 1

Cancel Quick Books Self Employed Subscription

Hi Ashleigh1

 

I have just sent a PM on facebook page Intuit QuickBooks. Thank you

John C
QuickBooks Team

Cancel Quick Books Self Employed Subscription

Hi Aadon

 

We will deal with it accordingly.

Aadon
Level 1

Cancel Quick Books Self Employed Subscription

Hi John

 

I'm currently speaking with Ashleigh on Facebook messenger.

 

Thank you

kazlou59
Level 1

Cancel Quick Books Self Employed Subscription

Hi, I'd like to cancel my subscription please

Ashleigh1
QuickBooks Team

Cancel Quick Books Self Employed Subscription

Hello Kazlou59, 

 

Thanks for reaching out to us on the Community page, 

 

If you go to the cog wheel> billing info> you can cancel your subscription there. 

 

 

NDSinside
Level 1

Cancel Quick Books Self Employed Subscription

Ashleigh1, sorry to use your post,I'm just not creating anymore accounts with Intuit 

 

I need you to cancel my unauthorized subscription(s),I cannot get to the billing screen, it just keeps sending me to a "renew my subscription" screen. But I am getting charged TWICE per month. I've been emailing and calling for 5 months to get this fixed and it keeps coming back    that's 50 bucks a month for 5 months ... Seriously ridiculous .. I even let my card expire in April, but somehow you keep taking my money. I can't even use the app!!  It just wants me to renew.... Please please stop taking my money

JonpriL
Moderator

Cancel Quick Books Self Employed Subscription

Hello @NDSinside

 

You can contact our Customer Care Support via the Assistant menu so someone from there can review your data and share the steps needed so you can cancel your subscription.

  1. Go to Ask QB Assistant.
  2. Enter Talk to a human in the Search field.
  3. Click Message an agent, Call an agent, or Get a callback.

Lastly, I've also included this helpful article for your future reference: What Happens to my QuickBooks Online Data after I Cancel? Please know that even if this article is for QuickBooks Online, the same principles can be applied to your current account.

 

If there's anything else that I can help you with, please let me know in the comment section down below. I'll be always around ready to help.

Uniquely_Us
Level 1

Cancel Quick Books Self Employed Subscription

I’m trying to cancel my subscription and there isn’t a manage option. Please cancel my self employed account, as I’ve been charge for the past 5 months and haven’t used it and can’t talk to a live person

Kristine Mae
QuickBooks Team

Cancel Quick Books Self Employed Subscription

The steps provided by Ashleigh1 should help you get to the billing section and cancel your subscription, Uniquely_Us.

 

You can also refer to this article on how to cancel your QuickBooks Self-Employed subscription for more details.

 

If you're still unable to cancel your account, I'd suggest reaching out to our customer care support. I know you're unable to get hold of a live person. We have limited staff due to the pandemic. No worries, though. Once you can get in touch with us, they can immediately assist you. You can follow JonpriL's steps on how you can contact us.

 

We're just one post away. Don't hesitate to drop by if you have other concerns. 

MKLPREPRESS
Level 1

Cancel Quick Books Self Employed Subscription

wE CLOSED oUR cOMPANY CANCEL QUCIK BOOKS

slinks
Level 1

Cancel Quick Books Self Employed Subscription

Hello Quick books, 

 

I have been getting charged twice a month by you and I want to cancel whatever subscriptions you have on file for me. I had already cancelled an account and yet I am still being double charged. I would no longer like to use your services. 

 

I have tried cancelling my self employed subscription and the page of billing to cancel the subscription does not load. This appears to be a recurring issue judging from the other subscribers that I can see here on the forum. 

I would like to get this sorted asap, this is of utmost urgency as the company is over charging me. This has happened two months in a row, unfortunately, I would no longer like to use your services. 

 

Please assist asap. 

 

Many thanks

Charies_M
Moderator

Cancel Quick Books Self Employed Subscription

Hi there, slinks.

 

I can only imagine how this issue with double charge and canceling your account made you feel.

 

Billing issues for subscription can be best addressed by our QuickBooks Self-Employed Support. And since your billing page isn't working when your trying to cancel your account, they'll be the one to do it for you.

 

You can reach them by following the steps below:

 

  1. From the Assistant tab, type or say Talk to a human.
  2. If you want to connect with us directly, type or say Talk to a human.
  3. Then select your preferred support method: Message an agent (Live chat), Call an agent, or Get a callback.

The details on how to get in touch with the support is outlined in this article: How to contact QuickBooks Self-Employed Support.

 

If you decide to resubscribe, we'd love to welcome you back. Just visit this article for the detailed steps: Resubscribe to QuickBooks Self-Employed.

 

I'll be right here if you have further questions. Keep safe and have a good one.

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