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Everything you need to know about banking in QuickBooks Online - Discover more
jay_tran03-hotma
Level 1

Cannot link to kinetic bank account. It says kinetic does not support redirection from computer to mobile. I have tried linking using my phone too

 
Solved
Best answer October 19, 2023

Accepted Solutions
emmam6
Moderator

Cannot link to kinetic bank account. It says kinetic does not support redirection from computer to mobile. I have tried linking using my phone too

Hello Community users, we just wanted to pop in and update this thread. The issue with linking the kinetic bank account was resolved September 2022. 

You must use the QuickBooks mobile app to connect HSBC Kinetic accounts going forward.

Any questions or issues feel free to add them here in the Community.

View solution in original post

2 REPLIES 2
Kevin_C
QuickBooks Team

Cannot link to kinetic bank account. It says kinetic does not support redirection from computer to mobile. I have tried linking using my phone too

Hi there, @Jay_tran03.

 

I'd like to provide some details regarding this issue and help point you in the right direction for support.

 

We’re aware that some customers are unable to connect the HSBC Kinetic bank account to QuickBooks Online (QBO). Rest assured, we have raised this to the engineering team who manages this product area for further investigation and they're working diligently to resolve it.

 

While we're unable to tell when this issue will be resolved, I recommend contacting our Customer Care Team. They can add you to our notification list, and you'll receive an email notification once an update is available. You can present this investigation number (INV-75250) to our representative as your reference.

 

Here’s how:

 

  1. Log in to your QuickBooks Online account.
  2. Click the ? Help button at the top right corner.
  3. Go to the Search tab, then select Contact Us.
  4. Enter a brief discussion with your concern, then click Continue.
  5. Choose a way to connect with us.

 

Please check out our support hours to ensure that we can address your concerns on time.

 

For future reference, here are some articles that you can read to help speed up the review process of your online bank transactions:

 

 

I appreciate your patience as we’re working to fix this. Just let me know if you have follow-up questions by commenting below. I'm always willing to help. Stay safe!

emmam6
Moderator

Cannot link to kinetic bank account. It says kinetic does not support redirection from computer to mobile. I have tried linking using my phone too

Hello Community users, we just wanted to pop in and update this thread. The issue with linking the kinetic bank account was resolved September 2022. 

You must use the QuickBooks mobile app to connect HSBC Kinetic accounts going forward.

Any questions or issues feel free to add them here in the Community.

Need to get in touch?

Contact us