QuickBooks Online Plus Brazil

Hello Gabreila Ferreira, 

Welcome to the Community page, 

No it doesn’t affect the UK. 

Hi Ashleigh,
Thank you for your help.
Do you know if this information is formalized in any QB page or document?

Thank you for coming back to us, Gabriela Ferreira.

Yes, we put an important warning at the top of the QuickBooks Support page for Brazil stating that we'll discontinue our QuickBooks products in that region by April 2023.

In addition, we no longer include Brazil in our list of supported countries to prevent having new subscriptions.

Please don't hesitate to go back to this thread if you have more questions in mind.

Thanks Jess,

We received this notification.

We are in Brazil, but our licenses are paid in the UK.

The notice does not specify whether the discontinuation will apply only to licenses acquired and paid for in the Brazilian base or if it will apply to licenses acquired for Brazilian companies, but in the UK base.

Could you help me again?

Allow me to chime in and provide additional information, Gabriela.

We'll be happy to help you with anything else related to QuickBooks. We're informing all QuickBooks subscribers in the Brazil region that we discontinued the software on April 30, 2023. This is done to give them time to get their data and to create expectations for our software's accessibility.

You may have subscribed to QBO-Brazil that's why you received a notification about the discontinuation notice. If your account is based in the United Kingdom (UK) and used in Brazil, you shouldn't receive any message since the UK region isn't affected by these changes. 

Ignore the message if you're sure that your account is in the UK, If it's in Brazil, you'll have the option to open a new account and then export your list and other data to the new one.

Here's how:

1. Log in to your client's existing account.
2. Go to the Gear icon.
3. Choose Export data.
4. Toggle the data you want to export to On.
5. Click the Export to Excel button.

After that, you can import the data into your newly created QuickBooks Online account. To do this, follow the steps below:

1. From the new account, then click the Gear icon.
2. Choose Import Data.
3. Select the type of data that you'd like to import.
4. Click Browse to select a file to be imported.
5. Pick the Next button until finished.

Check out the articles I've added. These will provide more information on how to manage your data:

• Export data, reports, lists, and more from QuickBooks Online
• Common questions about importing data to QuickBooks Online

I'll be around to help you if you need anything else in QuickBooks. Have a great day.

@Gabriela Ferreira 

It is very likely that your company in Brazil uses  QBO Brazilian version instead of UK version. That's why you received that notification email even though your UK company paid the subscription fee. I also hare replied to your post in Brazil Community.

Hello Giovanni,

Thanks for your help.

Your information is very clear.

Do you know how we can be sure our account is in the UK?

I'm looking at QB, but I can't find a page to confirm.

We only have this information written on our invoices.

Can I take it as a confirmation?

Hi Gabriela, do you use the UK login to access your QuickBooks?

Hi Georgia,

We access on the website https://accounts.intuit.com/app/sign-in 

But is also possible to access using https://quickbooks.intuit.com/uk/login/, because when we click on "Continue to sign in" the page takes us for same website https://accounts.intuit.com/app/sign-in.

Hello Gabriela, those are the correct URLs for to log into a Quickbooks UK version account. 

Hi Ashleight1,

So can we consider that our licenses will not be discontinued even though we are in Brazil?

Hi Gabriela, if you log into the UK version sign in then yes your accounts will not be discontinued even though your in brazil as it will be a UK account which is not being discontinued,