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Get your Payroll questions answered by a QuickBooks Product Manager here - https://intuit.me/31Nl3My
M for TF
Level 3

Excellent, another update. I've logged in and can see my Payroll subscription has changed. Pop up with a weird '?8' amount to be paid.

Needless, I accept. Then low and behold an error. No error code, just a pop up. And yes, Payroll is disabled. Wonderful. Anyone managed to resolve an issue like this?

 

Screenshot 2020-11-19 at 07.17.19.png Screenshot 2020-11-19 at 07.17.30.png Screenshot 2020-11-19 at 07.17.13.png

3 REPLIES 3
GlinetteC
Moderator

Excellent, another update. I've logged in and can see my Payroll subscription has changed. Pop up with a weird '?8' amount to be paid.

Hello there, M for TF. I'm happy to redirect you to the right support available to look into this.

 

I'd recommend contacting our Payroll Support Team. One of our support specialists can verify your account in a private environment wherein we're unable to do here in the Community space as this is a public forum. They can determine the reason why you're having that prompt.

 

Here's how to contact them:

 

  1. Click on the Help icon at the top to open the QB Assistant window.
  2. Tap the Talk to a human menu and enter the issue.
  3. Next, click on the I still need a human button, and then select the Contact us link.
  4. For real-time assistance, choose the Start messaging or Get a Callback to speak with an agent.

You can get back to us if you have any other QuickBooks concerns.

M for TF
Level 3

Excellent, another update. I've logged in and can see my Payroll subscription has changed. Pop up with a weird '?8' amount to be paid.

I talked to a human.  Unfortunately the response was dire.

 

You (Quickbooks) have an issue that is causing this to happen and the engineers are 'working on it'.  I will get an email when (if) it is resolved.  But until then, payruns are not possible.  

 

This is no way to run a business.  How does QB expect anyone to do the wages when the payrun won't work. 

 

Screen Shot 2020-11-19 at 11.42.09.png

GeorgiaC
QuickBooks Team

Excellent, another update. I've logged in and can see my Payroll subscription has changed. Pop up with a weird '?8' amount to be paid.

Hi M for TF

 

We appreciate your frustrations and apologise for the inconvenience caused by this error today, rest assured this is currently raised as a high priority issue and our team are working to fix this as soon as possible. 

 

Thanks for your patience and understanding in the meantime. 🙇‍♀️

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