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Everything you need to know about connecting your bank and credit cards in QuickBooks Online
nickikennedy
Level 1

How can I reconnect my Virgin credit card to my QB self-employed? It is not working, and the email that support sent to try and help did not accept a reply.

I've tried multiple times to reconnect my Virgin credit card to my QB, and succeed in connecting to the Mobile Virgin account and giving permission, but then get returned to intuit and am asked to press 'continue' to finish the process, but this just takes me right back to Virgin, and then I get an error message.

1 REPLY 1
Aldren18
QuickBooks Team

How can I reconnect my Virgin credit card to my QB self-employed? It is not working, and the email that support sent to try and help did not accept a reply.

Your commitment to resolving this bank connection error hasn’t gone unnoticed, Nicki. Let me assist you in ensuring you can successfully reconnect your Virgin credit card.

 

To assist you effectively, please specify the error message you encounter after pressing the Continue button when connecting your credit card. This is important in checking for any similar issues reported in the system and providing an accurate resolution.

 

Additionally, I recommend visiting your bank's website for any notifications or alerts about ongoing maintenance that might prevent you from linking your account.

 

As an initial troubleshooting step, you can try logging out of your account and then logging back in. This often helps to refresh the connection and clear up any temporary technical glitches.

 

Please feel free to respond with any questions or updates on your progress.

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