Welcome to the Community, Christine. Let me share some information regarding price subscriptions on QuickBooks Online (QBO).
Firstly, were you on a free trial before you decided to subscribe? If so, once you subscribe after the trial period, you will be charged the full amount for the subscription. This is because when you start, you opt for either the free trial or the discount available at that time. Additionally, here are the steps on how you can contact our support team:
- Sign in to your QuickBooks Online company.
- Select Help (?).
- In QB Assistant, enter the topic you need help with. You can also enter questions.
- In Search, select Contact Us to connect with a live support agent.
- Choose a way to connect with us:
- Start a chat with a support expert. Live chat all day, M-F.
- Ask the community to get help from businesses like yours.
- Call us. M-F, 8:00 AM to 10:00 PM, and S-S, 8:00 AM to 6:00 PM.
I also recommend checking out this blog to help you set up QuickBooks Online: Get started with QuickBooks Online.
Feel free to return to this thread anytime for further queries about tax deductions or QuickBooks in general. I'll be on the lookout for your replies. Stay safe.
