Hello there, kesser4679.
Thanks for reaching out! To help you better with the issue where the integration from your sales system to QuickBooks Online (QBO) is “not going through, could you please provide more information?
For instance, which sales system or app you're currently using? Are you working with platforms that were integrated via OneSaas? Also, did you encounter any error messages during the integration attempt?
If your sales system is listed in the QuickBooks App Store, sometimes integration issues can be caused by browser-related problems. In that case, I recommend clearing your browser’s cache and cookies and using an alternative supported browser.
Also, could you clarify what you mean by “not going through”? For example, is the app itself not connecting to QBO? Or is the data not syncing or appearing inside QuickBooks after the connection? Providing these details will help us offer a more targeted solution.
Lastly, if you are referring to an e-commerce platform that was integrated via OneSaas, please note there have been recent changes to how these integrations work. For more information, refer to the article: Understand changes to e-commerce app integrations.
Reach out to the QuickBooks Community if you need additional help with any QuickBooks-related concerns. Click Reply so we can get back to you.
