I have not read every comment but I came on to QB forums to post about the terrible new invoice page. What "developer" at Quickbooks ever thought this was a good idea!! The new style is complete garbage!

I have been a user of Quickbooks for 10 years, originally QB desktop and then forced on to QBO. Since using QBO I have seen a very clear pattern of users posting feature requests on the forums that would actually be of benefit to users / small business owners and Quickbooks flat out ignoring it. I have given feedback using the button and directly to phone support, nothing ever gets done! Completely changing the layout and style for no real reason is NOT an improvement. Do the people that come up with these stupid ideas actually use Quickbooks? The old style worked fine, it did NOT need changing, and that big stupid right hand sidebar on the invoice page NEEDS TO GO!! Quickbooks needs to remember the old saying "If its not broken dont fix it!" The new invoice page doesnt even handle VAT properly, if "Include VAT" is selected and a product is added the price shows ex VAT! What use is that to anyone!

If quickbooks have any sense at all you would revert back to the old layout and actually start listening to what your users want instead of forcing pointless "improvements" that improve nothing! It does not take a genius to know that a happy customer base will be loyal long term customers. Whoever is in charge seriously needs to wake up. I would love to have a conversation with the "management" that comes up with these ideas. A serious offer for you but if you really want feedback publish the direct email for the UK / USA CEOs of Intuit so all QBO users can email feedback directly.

Perfect post. I’m sick of saying the same thing. We briefly had the users suggestions section in this forums, which seemed like a good step in the right direction. However, the only thing that was actioned on from all the suggestions was the make the forum section more visible on the forums….

As I said in my previous post, this is a backwards step with many more mouse clicks as it was before they introduced the bookmarks menu. Now it’s seems it’s been re-designed by an intern with no GUI design experience, no graphics design experience and is using a small 4:3 monitor.

And to top it all off Intuit whack the prices up constantly. 

Previously, in ~2021 there were complaints about the menu due to little customisation and page being hidden in submenus.  Usefully, they allowed us to make Bookmarks for any page and (eventually) place the bookmarks front and centre on the menu.

Everything now is hidden behind clicks, again.

It's difficult to understand the thought process of Intuit.  More recently it seems like they are intent on making "improvements" to things no one asked for (but telling us everyone asked for it) and negating the real nuts and bolts that do need fixing (and telling us it is working as intended).  Not to mention releasing things before proper testing (and telling us to send feedback).

After over 20 years with QB we are seriously considering moving away from them, for obvious reasons.

Isn't it just awful - we are downgraded our package and seeking a new alternative, its a total shambles of an interface to use now.  Typical corporate business over paying brainless staff who spend hours developing a platform that is so bad people leave. Don't fix what isn't broken 

I agree CaptainEon.

I have worked with many accounting systems (big and small over the years) and sold accounting systems for 20 years as a consultant and have never seen a more useless "feature" added to software that has such a dramatic reduction on business flow. Why is QBO dumbing down their interface to a broader, less educated, or less sophisticated user? It's a accounting system and should be fast, intuitive and functional for the majority of the users.

Just waiting for 4 more years until I retire so I don't have to use QBO any longer to run my small business. Not worth the effort to move to something better, but I will not be recommending QBO to any of my contacts and clients any longer.