Glad to have you here @MF87,
You need to have an active subscription with us to add users or other data in QuickBooks. The system will post alerts when making changes to canceled or suspended accounts.
As an option, you can update your service using a different payment method. To resubscribe QuickBooks Self-Employed on the web:
- Sign in to your QBSE account, and select the Gear icon at the top right.
- Tap the Billing Info option. Select View options if you want to select a different type of subscription—with TurboTax or without.
- Confirm the billing information and CVV number.
- Select Subscribe to confirm.
However, if you don't want this option, I would recommend contacting our QuickBooks Self-Employed Team directly. They can view your account and help change the Master Admin on your account. Click the link below to contact us: Contact QuickBooks Self-Employed Support.
If you have other questions in mind, please drop a comment below. I'm here to provide further assistance if you needed one. Enjoy the rest of the day!
