Hello Scott, so the RBS is available to connect to in Quickbooks as you can see from this list here what is happening exactly when you try and connect your bank up in Quickbooks?
Are you getting any error codes or messages showing up?
Can I just get a refund please, I have now cancelled my subscription and it's not worth the hassle. I have tried and tried and tried and still nothing. It should be an easy link as I have done it before with other apps.
We're sad to see you go, sales-screenandt.
Since Community is a public forum, I recommend reaching out to our QuickBooks Support Team. This way, they'll be able to assist you in processing a refund.
The process of getting in touch with our representative has improved. You can reach one of our agents by going to the Help menu.
In case you have the old option to contact our representative, I suggest following these steps:
Lastly, I've also included this helpful article for your future reference: What Happens to my QuickBooks Online Data after I Cancel?.
If there's anything else that I can help you with, please let me know in the comment section down below. This way, I'll be able to help you.
Your website is terrible and it keeps having one option to ask the community. Your app is even worse. Honestly, it is the least user friendly website and app that I have ever used. I just wanted help how to connect my bank (which should be an easy connection) after hours of a few back and forths, still nothing. I love the idea of your website and I would still use it if I could. It is impossible to get your money back. There is no "talk to human" or "let's chat".
This is not the kind of support we want you to have, sales-screenandt.
Did you receive an error while trying to get in touch? Let's use the QuickBooks Online test drive and contact support from there.
Please also note that we have support hours where these options are available: QuickBooks Online Support.
You can always post here in the Community if you have questions.