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Let me answer your question why you're getting the error message and prevent this from happening again, kevin-jaygoleisu.
It usually means you're using a login name that is not associated with an active QuickBooks Time account. Make sure to type in the same username and password that you used when you activated your account. You can
You'll also want to log in to the website first to check if you're able to log in. Here's the link: https://quickbooks.intuit.com/uk/time-tracking/.
If you're not able to log in to the website either, you can follow these steps to recover your account:
You can check out this article as well for additional details: Get Help if You Can't Sign In to Your QuickBooks Time account.
I also suggest reaching out to customer support teams for QuickBooks Time. They'll be able to verify your account and make sure that you're able to log in to the app. Go to this article to get their contact details: Contact QuickBooks Time Support.
Feel free to check out this article in case you need more guidance when using the app: Best Practices for Using the QuickBooks Time Mobile Apps.
Please know that you can always ask questions in the forum if you have more questions for us. We're always happy to offer our help any time you need it.
Hi kevin-jaygoleisu.
Hope you’re doing great. I wanted to see how everything is going about logging in to the QuickBooks Time app. Was it resolved? Do you need any additional help or clarification? If you do, just let me know. I’d be happy to help you at anytime.
Looking forward to your reply. Have a pleasant day ahead!
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