Why does the Mileage feature only show to the Master Admin? What if the client isn't the Master Admin because they buy the subsciption from the accountant?

Nortical · ‎June 05, 2020

My client wants to use the mileage feature but can't see the mileage screen because it is only available to the Master Admin.

Kevin_C · ‎January 15, 2023

Thanks for joining this thread, @Phil_A.

You're correct that adding an owner/admin user type to have access to the mileage feature is the only solution regarding this case.

I recognize how adding a standard user that can access the mileage tracking feature would be beneficial to you and your business. That said, I recommend sending a feature request directly to our Product Development Team. It allows them to review your suggestions and possibly include them in future updates. Here's how:

Go to the Gear icon at the top. Then, select Feedback.
Type in your feature request in the description box.
Once done, click on Next.

I've also added these articles about tracking business miles, fixing some issues, and other topics:

Please know that you're always welcome to post a reply in this thread if you have any other questions about your QBO account. I'll be here ready to assist you. Keep safe!

View solution in original post

ShiellaGraceA · ‎June 05, 2020

Hello @Nortical,

Currently, only the Master Admin can access the mileage tracking feature. I can send a product request to our engineers on your behalf. They are gathering feedback from QuickBooks user to improve the program.

Meanwhile, you'll want to visit our QuickBooks blog to know the newly added features of our product. We also have a guide about vehicle info settings and miles page that you might find helpful. This article contains steps and details about the feature.

Stay in touch if you have other questions or concerns. The Community is here to lend a hand. Thanks for joining us and have a wonderful day ahead.

Nortical · ‎June 06, 2020

Yes, you should pass this on to the engineers. The feature should not have been launched with such a severe limitation.

Phil_A · ‎January 15, 2023

Have there been any updates on this? Feels like the easiest solution would be to have a separate user type and give that role the mileage functionality? E.g. Owner/Admin

Kevin_C · ‎January 15, 2023

Thanks for joining this thread, @Phil_A.

You're correct that adding an owner/admin user type to have access to the mileage feature is the only solution regarding this case.

I recognize how adding a standard user that can access the mileage tracking feature would be beneficial to you and your business. That said, I recommend sending a feature request directly to our Product Development Team. It allows them to review your suggestions and possibly include them in future updates. Here's how:

Go to the Gear icon at the top. Then, select Feedback.
Type in your feature request in the description box.
Once done, click on Next.

I've also added these articles about tracking business miles, fixing some issues, and other topics:

Please know that you're always welcome to post a reply in this thread if you have any other questions about your QBO account. I'll be here ready to assist you. Keep safe!

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Why does the Mileage feature only show to the Master Admin? What if the client isn't the Master Admin because they buy the subsciption from the accountant?