Why has my subscription not renewed? Or how long does it take after payment has been made?

I'm here to help clarify the renewal of your subscription, Gardener.

The reason your subscription may not have been renewed is that the payment method on file has expired or declined. If the renewal is successful, the payment will be processed immediately.

Here's how you can check if you're payment method listed correctly:

1. Sign in to QuickBooks Online as a primary admin.
2. Go to Settings and select Subscriptions and Billing.
3. Check and ensure you have updated payment and billing information.
4. Select Edit. If you'd like to update your credit card info.
5. Review the address for your credit card. It must be the same one that appears on your credit card statements.
6. Once done, select Confirm card or Save.

Then, ensure your QuickBooks Online account is up to date by going to the Gear icon, click Subscriptions and Billing, and check the next charge date.

For more details on reactivating your QBO account, see this article: Resubscribe to or reactivate QuickBooks Online.

However, if it's verified that the payments were made on time, I recommend contacting our Billing Support team. They have the tools to review your payment history and account status and can provide further assistance in a secure environment.

1. Login to your QuickBooks Online account.
2. Click the Help menu in the upper-right corner.
3. Proceed to the Assistant tab.
4. Type in "contact support" in the chat box and press Enter.
5. Select QuickBooks Online Support, then click Contact Us at the bottom of the screen.
6. Click Ask about something else, then enter a short description of your concern.
7. Choose between Chat or Have us call you.

Moreover, I've added this reference as your guide in managing your QuickBooks Online account: Manage QuickBooks Online billing and subscription.

If you need any further assistance with your account, let me know. I'm here to help.