I'm here to ensure you're able to connect your Tide bank account to QuickBooks Online (QBO).
Let's go through a few things to get your online bank connection working. Stored cache in a browser can cause unusual behaviors. I suggest opening your browser's private window to isolate this. See the key combinations below:
Google Chrome: Ctrl + Shift + N
Microsoft Edge: Ctrl + Shift + P
Firefox: Ctrl + Shift + P
Safari: Command + Shift + N
If that works, go back to your regular browser and clear its cache. Otherwise, open a different browser and proceed to connect your online bank from there.