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Visit this post for a list of recent banking issues in QuickBooks Online.
accounts200
Level 1

At the moment QB is rubbish. It keeps saying connection has expired for bank accounts despite connecting a dozen times. QB was good, but rubbish now.

 
10 REPLIES 10
ap71
Level 2

At the moment QB is rubbish. It keeps saying connection has expired for bank accounts despite connecting a dozen times. QB was good, but rubbish now.

Ditto, I have been having that since last week

Ontop the credit card is showing bank balance instead of the card balance!

Has anyone resolved this?

MarsStephanieL
QuickBooks Team

At the moment QB is rubbish. It keeps saying connection has expired for bank accounts despite connecting a dozen times. QB was good, but rubbish now.

Hi there, ap71.

 

I'd like to ask what bank you are using so that we can verify and provide available workaround. For now, you can check their bank website if they're having maintenance updates.

 

Also, you can check the website's URL if it's they changed it. If that's the case, you can disconnect your bank with QuickBooks and reconnect it again to fix it.

 

You can check out this article to know more about the possible fix whenever you encounter a bank error: What to do if bank transactions won’t download or there's a bank error:

 

I'll be a few clicks away if you need anything else. Stay safe.

accounts200
Level 1

At the moment QB is rubbish. It keeps saying connection has expired for bank accounts despite connecting a dozen times. QB was good, but rubbish now.

We’re with Barclays, so there should be no issues. I have been trying this for a few weeks now. They are not doing maintenance. We’ve checked the URL and Barclays haven’t changed that.

 

Instead of sending me off to work out what the problem is with your software, why can’t you just fix your software to work like it did when we first subscribed to it.

 

The problem is your end, so please just fix it.

ChristieAnn
QuickBooks Team

At the moment QB is rubbish. It keeps saying connection has expired for bank accounts despite connecting a dozen times. QB was good, but rubbish now.

Hi there, accounts200.

 

Barclays group banks performed a change to their Open Banking security profile which meant that any existing access tokens held by Intuit on behalf of its customers became invalid. This does not affect the banking information we hold, or in any way affect the security of your data. The only action necessary is to reauthorize access to your account, and we can then continue accessing your bank information. That being said, I suggest clicking the banner to re-authenticate the connection.

 

Our engineers have already created a report about the connection that has expired for bank accounts to track affected customers.

 

For now, I suggest contacting our QuickBooks Support Team. This way, you'll be added to the list of affected users. Then, you'll receive email updates.

 

Here's how to contact them:

 

1. Open your QuickBooks Account.

2. At the top right, click the Help icon.

3. Click Contact Us.

4. Under What can we help you with?, enter your concern about connection with Barclays.

5. Click Let's Talk.

6. You'll be routed into the Choose a way to connect with us page.

 

  • Start a chat with a support expert.

  • Get a callback from the next available expert.

  • Ask the community to get help from businesses like yours.

 

7. Select how you want to contact them and fill in the information.

 

For now, you can manually import your transactions so these entries will add to QuickBooks Online. You can click this article to see the steps: Manually upload transactions into QuickBooks Online.

 

In case you don't see your recently downloaded bank transactions in QBO, please check this article on how to perform the steps to resolve this: What to do if bank transactions won’t download or there's a bank error. This article also provides on how to fix the different errors from downloading new bank transactions.

 

Please know that you're always welcome to post if you have any other concerns. I'm always here to help you.

Liz45
Level 1

At the moment QB is rubbish. It keeps saying connection has expired for bank accounts despite connecting a dozen times. QB was good, but rubbish now.

I have the same issue. Also with Barclays, some QB log ins bank feeds have updated, some have not.

SarahannC
Moderator

At the moment QB is rubbish. It keeps saying connection has expired for bank accounts despite connecting a dozen times. QB was good, but rubbish now.

Hello there, Liz45. 

 

This issue has been raised by our banking engineers. As my colleague shared above, there's some changes security profile of Barclay's group.  Meanwhile, it is advisable to click on the banner to re-authenticate the connection. Also, we will need your company details to add you as one of the affected users on this matter. Once information or updates is available about it, we'll let you know soonest.

 

Please refer to the steps provided by my colleague above to get in touch with one of our specialists. For their work schedule, you can check out here.  Also, we have limited support and reduced our support hours due to COVID-19. 

 

Thank you for your patience while we're working on this. We are all right here if you need anything else. Keep safe!

Keikeiron
Level 1

At the moment QB is rubbish. It keeps saying connection has expired for bank accounts despite connecting a dozen times. QB was good, but rubbish now.

I am having issues with HSBC.

it only finds my current account and wont get details from credit card or savings.

 

has done since April. 

 

I’m considering leaving qb as its not good enough

jamespaul
QuickBooks Team

At the moment QB is rubbish. It keeps saying connection has expired for bank accounts despite connecting a dozen times. QB was good, but rubbish now.

Hello, Keikeiron.

 

We don't want to give up just yet. I'd like to make it up to you here by helping you connect your HSBC credit card or savings account. 

 

We've updated our Online Banking platform to Open Banking. HSBC has two bank connections available. One for current accounts (HSBC Bank (UK) - Business Banking - Current Accounts), and the other for savings and credit card (HSBC Bank (UK) - Business Banking - Other Accounts).

 

To connect your savings or credit card account: 

 

  1. Go to the Banking page, then click Connect account
  2. If you already have an account, click the Add account button. 
  3. Search for HSBC Bank (UK) - Business Banking - Other Accounts in the box, then click the result. 
  4. Follow the prompts to connect your account. 

 

HSBC1.PNG

 

You also have the option to manually upload your transactions if you're encountering an issue. 

 

Additional details about connecting your HSBC accounts can be found here

 

After downloading your transactions, you can start categorising, adding or matching them. When you're ready, you can do your regular bank reconciliation

 

Please don't hesitate to voice out your concerns about QuickBooks Online when you get back here. We're always here to listen. If you need help with something else, please include your questions in your reply. 

Lighthouse2
Level 1

At the moment QB is rubbish. It keeps saying connection has expired for bank accounts despite connecting a dozen times. QB was good, but rubbish now.

I'm with Lloyds and i've tried disconnecting and re connecting, follow all the security links etc from the bank. Quickbooks still will not connect! So frustrating ! 

Anyone got it fixed ? 

Rose-A
Moderator

At the moment QB is rubbish. It keeps saying connection has expired for bank accounts despite connecting a dozen times. QB was good, but rubbish now.

Hi, Lighthouse2.

 

Let me help you go over to your account and have it reconnected with QuickBooks Online. As an initial step, let's verify if you can log in to your bank's website through the URL that it has provided for online banking.

 

If you're able to log in, make sure to use the same URL when reconnecting your account in QuickBooks Online. Here's how:

 

  1. Go to the Banking menu.
  2. Select the Add account button.
  3. Past your bank's URL in the Connect an account search box (example: http://www.chase.com).
  4. Enter your User ID or Email and Password.
  5. Click Continue.
  6. Follow the steps to successfully connect your bank.

Once connected, QuickBooks will automatically download your most recent transactions. After that, I recommend editing, assigning, and categorising your transactions. Also, you can match them to the existing entries in the software. Just go to the For Review tab from the Banking menu. Doing so will help you ensure the accuracy of your financial records.

 

However, if you're still unable to reconnect your account, I'd suggest getting in touch with our QuickBooks Online Support. Unlike in this public forum, they have the tools required to perform any escalations in the system whenever necessary on your behalf.

 

I've got your back if there's anything else I can help with online banking or anything in QuickBooks. Have a good one.

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