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R
Rachel Baker
February 27, 2023
Question

Authenticate bank account

  • February 27, 2023
  • 2 replies
  • 0 views

My bank accounts were previously connected to Quickbooks self-employed, however I am now getting the message below. When I try to click on "Authenticate account", nothing happens. Any ideas on why this is and how I can reconnect my bank accounts? Thank you in advance!

 

 
Your Starling Bank connection has stopped syncing
You need to reauthenticate to continue seeing account updates.

2 replies

G
GeorgiaC
Level 13
February 27, 2023

Hi Rachel, thanks for joining the Community - this prompt will usually appear when the 90-day Open Banking period has expired. Please check that your web browser has pop-ups & redirects set to allowed and then re-try the reauthentication. 🙂

T
thecartoonman
February 27, 2023

Nothing works and seemingly many of us are having this issue, why?????

T
thecartoonman
February 27, 2023

Can we have an answer please.

G
Gemma14
March 1, 2023

I'm having the same issue - can't figure out how to authenticate my account - nothing happens when you click the link and a google search has proved fruitless.  I just want connectivity back!

T
thecartoonman
March 1, 2023

What is frustrating is we get given all this nonsense on here and it then takes ages to resolve, it's a major issue that QB should be resolving in hours, not weeks.

 

To be honest, I am losing faith with the platform, I have had bank connection issues sine Nov'22 and they seem to think it's all been resolved.

C
Carneil_C
Level 6
March 1, 2023

Thanks for bringing this to our attention, Gemma14, and thecartoonman.

 

I understand the hurdle you've been through when re-authenticating Starling bank in QuickBooks Self-Employed. I'm here to share some information regarding this issue.

 

Please know there's an ongoing investigation and that other users could also not authenticate their bank. Our team is aware of this matter and is implementing measures to fix it.

 

You can consider reaching out to our Customer Support team so they can add you to the list of affected users. Rest assured, you'll be emailed once the issue is resolved. Here's how:

 

  1. Go to Help (?), then click Contact Us.
  2. Please enter your question and select Continue.
  3. Review and Select from the following: Ask the community, Have us call you, or Chat with us.

 

You can check our availability hours when contacting our support to ensure we respond to your issue promptly.

 

Please bear with us as we work on this. Keep me posted if you have any other questions or concerns about QBO-related tasks. I'll be around to answer them for you.

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