I recommend contacting our support to ask for an update, Celtonix. Let me provide the steps for reaching them.
Upon checking here, the investigation is still ongoing. Since you haven't received an update, please reach out to our support team to ask for an update.
Here's how:
- Log in to your QuickBooks Online Company.
- Click on the Help button at the top of the page.
- Choose the Search tab, then click Contact us.
- Type in your concern, and click Continue.
- Under Callback, click Have us call you button. This will route you to enter your details.
- After that, select Get a call.
- You will now be added to the queue and wait for us to call you.
If you prefer to call directly, you can find the phone number in this article: Get in touch with us.
In the meantime, you can manually upload your transaction via a CSV file to QuickBooks Online (QBO).
Additionally, ensure to reconcile your accounts to keep them accurate and up-to-date.
Let us know if you have other concerns with bank connectivity in QBO. We'll be here to help you in any way we can.
