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Visit this post for a list of recent banking issues in QuickBooks Online.
egavai
Level 1

Can't connect my Lloyds accounts, this message keeps showing: Something unexpected happened and we can’t connect to Lloyds Bank Business Banking (UK) - Pre June 2020. Try again in a few hours. (590)

 
10 REPLIES 10
MaryLandT
QuickBooks Team

Can't connect my Lloyds accounts, this message keeps showing: Something unexpected happened and we can’t connect to Lloyds Bank Business Banking (UK) - Pre June 2020. Try again in a few hours. (590)

Let me help ensure you're able to connect Lloyds Bank Business Banking (UK) to your QuickBooks Self-Employed (QBSE) account, egavai.

 

The error 590 is usually temporary that will resolve within 48 hours. You can wait for an hour and try to reconnect your account.

 

Here's how to connect Lloyds Bank Business Banking (UK):

 

  1. Click the profile ⚙ icon, then select Bank accounts.
  2. In the search box, enter the name or URL of your bank, and click Continue
  3. Follow onscreen instruction to link your account.
  4. When you’re ready, select Connect securely.

If the error persists, I recommend contacting our QBSE Support Team so they can create a case. And, send it to our Product Team to investigate what's causing the error.

 

In the meantime, you can manually import transactions to QuickBooks while we take a look at this issue.

 

Stay in touch with me on how this goes or if you need anything else aside from connection your bank. I'm always right here to help you.

mollconsOLD
Level 1

Can't connect my Lloyds accounts, this message keeps showing: Something unexpected happened and we can’t connect to Lloyds Bank Business Banking (UK) - Pre June 2020. Try again in a few hours. (590)

I am getting the same error when attempting to re-authorise the connection to our charity's Lloyds Business accounts over the last couple of days. I have now tried on THREE successive days and received exactly the same message.

 

Why is this happening?

 

I believe that I already performed this action about a month ago, so if true, then the interface to Lloyds Bank is probably broken.

EmmaM
QuickBooks Team

Can't connect my Lloyds accounts, this message keeps showing: Something unexpected happened and we can’t connect to Lloyds Bank Business Banking (UK) - Pre June 2020. Try again in a few hours. (590)

Hello mollconsOLD, When you sign into Lloyds bank online do you show as connected to a third party? Can you try removing the connection on the online banking and then coming back to QB and re-updating? Do then get the same error?

Mollcons
Level 4

Can't connect my Lloyds accounts, this message keeps showing: Something unexpected happened and we can’t connect to Lloyds Bank Business Banking (UK) - Pre June 2020. Try again in a few hours. (590)

I do not show as being a 3rd party.

 

Why should I need to disconnect this service? It has worked flawlessly on prior occasions. Why not this time? Each time I get a 590 error which apparently gets reported and should self-resolve within 48 hours, yet that is clearly NOT correct, as I have attempted this action on each of FIVE successive days this week.

JamesDuanT
Moderator

Can't connect my Lloyds accounts, this message keeps showing: Something unexpected happened and we can’t connect to Lloyds Bank Business Banking (UK) - Pre June 2020. Try again in a few hours. (590)

Let me share a bit of explanation about this, Mollcons.

 

Disconnecting and reconnecting allows us to establish a new and stable connection between your bank's website and QuickBooks Online. This new connection has a lesser chance of encountering the bank error 590 or other banking issues.

Then, you can add older transactions again if necessary.

 

If same thing happens after that, it'd be best if you contact our Customer Care Team just like MaryLandT suggested. They can review the details and provide you more information on what is happening.

 

You can always get back to us on how this goes so we can further assist you.

JCausley
Level 1

Can't connect my Lloyds accounts, this message keeps showing: Something unexpected happened and we can’t connect to Lloyds Bank Business Banking (UK) - Pre June 2020. Try again in a few hours. (590)

I am having the exact same problems, I keep retrying it as it says for two weeks now and no change. I have deleted Lloyds Bank from my QuickBooks account and went through the whole recognition process again and at the end of it the Lloyds Bank app said it couldn't connect to QuickBooks and to try again later! I've been going round and around in circles for ages and I want to scream! Also It's only a month to go until we need to file our self-assessment TAX RETURNS and I need QuickBooks to be WORKING!! I've been giving you my money for over two years so the least I would expect is for the service I am paying you for to be working! It is so frustrating that you can't simply speak to someone. At this rate, I'd quite happily sit on hold on the telephone for hours if it meant I could speak to a human being and get this resolved. 

Mollcons
Level 4

Can't connect my Lloyds accounts, this message keeps showing: Something unexpected happened and we can’t connect to Lloyds Bank Business Banking (UK) - Pre June 2020. Try again in a few hours. (590)

I believe that you will need to use the website to do this linkage. Neither the QB app, nor the Lloyds app will be able to provide the reliable connectivity.

IamjuViel
QuickBooks Team

Can't connect my Lloyds accounts, this message keeps showing: Something unexpected happened and we can’t connect to Lloyds Bank Business Banking (UK) - Pre June 2020. Try again in a few hours. (590)

This is not the service we want you to experience, @JCausley.

 

I understand the impact of any delay of not being able to connect your bank with QuickBooks. That being said, let me share additional information to make sure you're able to resolve this ongoing connectivity issue.

 

On the other hand, @Mollcons is correct. You'd want to make sure to use a regular browser when linking your bank. 

 

In the meantime, let's access your QuickBooks account using a private browser or an incognito window to isolate the issue. You can use any of these keyboard shortcuts: 

  • Press Ctrl Shift (Google Chrome).
  • Ctrl Shift (Firefox).
  • Control Option (Safari).

Once logged in, you can follow the steps shared by my colleague, @MaryLandT to connect your bank. If you're able to successfully link your bank, you'd want to consider clearing your regular browser's cache. The stored browsing history in your regular browser can affect the program's performance.

 

If the issue persists, I'd recommend contacting our Customer Care Team. This way, we can request a formal investigation to determine the root cause of this on-going recurring connectivity concern. Here's how to contact them:

  1. Log into your QuickBooks Self-Employed account through a web browser.
  2. Select the Assistant option in the upper-right corner.
  3. Ask general questions like “Error when connecting Lloyds bank”.

I'm adding these article to help you manage your connected bank accounts and transactions:

Please know the Community has your back if you have other questions. I’ll be right here to assist further.

JCausley
Level 1

Can't connect my Lloyds accounts, this message keeps showing: Something unexpected happened and we can’t connect to Lloyds Bank Business Banking (UK) - Pre June 2020. Try again in a few hours. (590)

I have now deleted and reconnected my Lloyds Bank account to my Self Employed account but it has now deleted all my previously logged and categorised bank transactions from the tax year 2019 - 2020! It has told me to manually download and then input these missing transactions from my banks website as a CSV file, back into QuickBooks. This now means I have to painstakingly go through all those transactions yet again and try and remember or look up what they all were! This is going to take me forever and I am really p****d off about it. I pay QuickBooks my hard-earned money to supposedly make my booking-keeping easier and now it has actually made MORE work for me! Right at the time of the year when I want my accounts ready to go for my self-assessment! Is there anyway of recovering the lost data or do I really have to painstaking go back through all my old bank transactions all over again? This really is exasperating. 

DivinaMercy_N
QuickBooks Team

Can't connect my Lloyds accounts, this message keeps showing: Something unexpected happened and we can’t connect to Lloyds Bank Business Banking (UK) - Pre June 2020. Try again in a few hours. (590)

This is not the impression we want you to have, @JCausley. Here's everything you need to know about the deleted bank connection in QuickBooks Self-Employed. 

 

When the bank connection is deleted, all of the transaction histories will be deleted permanently. For more info, visit our Reconnect your bank page. As a workaround, you'll need to manually upload your old bank transactions to QuickBooks. Follow along below to get this done right away:

 

  1. Once your CSV file is ready, in your QuickBooks Self-Employed account select Settings.
  2. Choose Imports.
  3. Click Import older transactions for the account you want to add transactions to.
  4. Tap Browse and find the file you downloaded from your bank. It's usually in your Downloads folder. import3.JPG
  5. Tick the file and select Open to start the import.
  6. Review the column headers and data. Make sure the Date, Description, and Amount columns on the CSV match the columns and order in QuickBooks. The other column headers can be in any order.
  7. Hit Continue to complete the import.

 

For the detailed steps, please head to the Manually import transactions page at this link

 

Once done, you'll now have to review and categorise your transactions to ensure they are classified under the correct accounts. 

 

Don't hesitate to post a reply below if you have further concerns about connecting your bank in QuickBooks. I'm always around to help. Have a good one. 

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