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Hello chris-fsde-servi
Thanks for joining the Community.
Are you connecting the account to QuickBooks for the first time, and do you receive any specific error code or message when completing this on a web browser?
Sorry yes first time connecting
Let's check why you aren't able to link your account using the mobile app, chris-fsde-servi.
To start, sign in to QuickBooks using a browser and connect the account from there. If that works fine, you need to clear your QuickBooks Online (QBO) mobile app data to start fresh and removed the cached data on your device.
To add your account using a browser:
To refresh your app's data:
For Android:
For iOS:
If you're getting the same error, update your phone's operating system, then uninstall and reinstall the QBO app.
For additional reference about connecting bank accounts to QuickBooks, check out these articles: Connect bank and credit card accounts to QuickBooks Online.
In case you want to bring your bank transactions to QuickBooks manually, we also have the WebConnect feature that allows you to import them using an Excel CSV file. For more information, open this link.
If you have any other questions, post again or add a comment below. I'm here to help and answer them for you. Keep safe!
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