Does anybody have problems connecting there virgin buisness account? Mines isn't connecting and hasn't for a few months now don't know how to fix it. Anybody help plz

Try opening your QBO account on any private/incognito browser.

I appreciate your time in reaching out to us about your concern with online banking, cpirie0. Let me offer my help to help sort this out.

I checked our system and there are currently no known alerts related to connecting Virgin Business accounts in QBO. 

I just want to ask if you received an error when you attempted to add your account. Providing the exact messaging would allow me to check if there are any open investigations around connection issues between your bank and QBO.

In the meantime, let's try going through some troubleshooting steps to rule out potential browser or technical issues:

• Clear cache and cookies to fix issues when using QuickBooks Online
• Try connecting on a different browser like Chrome, Mozilla, Microsoft Edge, or Safari
• Disable any extensions that may interfere with QBO
• Ensure your browser is updated and you have a stable internet connection

After trying those steps, attempt adding your Virgin Business account again. 

Additionally, here's an article with more troubleshooting tips for fixing banking-related errors: Fix Bank Errors In QuickBooks Online.

I'm also including a couple of other helpful resources on managing banking transactions:

• How To Reconsent Your Bank Feed Connection In QuickBooks Online
• Categorise And Match Bank Transactions In QuickBooks Online

Don't hesitate to let me know if any other questions come up, cpirie0. You can always count on us for additional assistance when working and managing bank feeds in QuickBooks Online. 

Was there anyway to resolve this? I am currently having the same issue with Virgin Business account. It is trying to connect a personal account and no option for business account.

I'll hear you out, TacoIssy. 

To fix this, please ensure you’re using the correct bank URL when connecting your business accounts in QuickBooks. You can find this URL by logging into your Virgin Business Bank account and copying the link from your browser. After copying the URL, paste it into the bank’s search box in QuickBooks Online (QBO).

If the issue persists, we can take some troubleshooting measures to help fix the issue, Stephen. This could be an issue related to your browser.

To begin, let's access your account through your browser's incognito mode. An incognito window will prevent the browser history from being saved. Please refer to the following keyboard shortcuts based on your browser type:

• Google Chrome: Ctrl + Shift + N
• Mozilla Firefox and Microsoft Edge: Ctrl + Shift + P
• Safari: Command + Shift + N

Alternatively, you can clear the browser's cache to eliminate common errors that may hinder the application from working properly. Clearing the cache will reboot the system, allowing you to work with a clean slate. You can also use other supported browsers to see if the issue persists. 

After that, try to connect your bank again.

You can refer to this article to help you manage your banking transactions in QBO:

• Categorise And Match Bank Transactions In QuickBooks Online
• How To Reconsent Your Bank Feed Connection In QuickBooks Online

Keep us posted if you have further questions about managing subcategories in QuickBooks Online. I'll be of help. Best regards. 

When we try to connect our Virgin Business Savings Account we select Virgin Money but then there is a message that says, "Only sign in here if your account sort code start with 05 or 82" but our sort code starts with 08."  Does that mean that this type of account cannot be linked to Quickbooks?

Thanks

Hi there, @Wendy116.

It's possible that the type of account you're trying to connect isn't supported in QuickBooks Online (QBO).

When you attempt to connect, your bank may sometimes display different names, as some banks are listed under multiple names. Additionally, not all banks connect to every type of account; for example, personal accounts versus business accounts.

To connect your online banking to the application, let's ensure we've selected the correct bank by entering your bank's URL into the search section. For instance, search for 'hsbc.com' for HSBC.

However, if you've already checked the spelling and tried searching with your bank's URL, but still can't see the option to connect your preferred account, you can request support for that specific account within the program. For more information, refer to Step 3: Request support for your bank in this article: Find your bank or credit card account when you connect to online banking in QuickBooks.

Currently, you can consider manually uploading your bank transactions using a CSV file in QuickBooks. First, download your transactions by logging in to your bank's website. Then, follow the instructions for downloading transactions and save the file on your desktop or somewhere easy to locate. Once you've done that, upload them to your books by following these steps:

1. Sign in to your QBO account and select Transactions in the left panel.
2. Click Upload Transactions.
3. Next, click the file you’ve saved on your computer.
4. Complete the process by following the onscreen instructions.

You can use these articles as additional references for resolving bank upload errors, categorizing transactions after importing them, and understanding the reconciliation workflow in QBO:

• Fix bank connection errors in QuickBooks
• Categorise online bank transactions in QuickBooks Online
• Reconcile an account in QuickBooks Online

If you require additional assistance managing your accounts and transactions, @Wendy116, please don't hesitate to reach out. We are here to help you achieve clarity and accuracy in your financial management.