Hello there, @SueA29. I'll help you get bank transactions from a specific period inside QuickBooks Online (QBO).
Before anything else, can you tell us the name of the bank account? This way, we can check for possible investigations on our system and provide you with more details on addressing this matter.
In the meantime, we recommend refreshing or updating the accounts connected to your company file to get the latest bank transactions into QuickBooks. We'll write down the steps to get you going:
- Access your QuickBooks Online company.
- On the left navigational bar, click the Transactions tab.
- Select Bank Transactions.
- Click the Update button.
- If prompted, enter your Multi-Factor Authentication (MFA) credentials and select Continue update. You must enter these credentials within 2 minutes of being prompted. Multi-Factor Authentication is any security precaution that requests more than a single username and password.
For more details, you can visit this article: Use automatic and manual online banking updates in QuickBooks Online.
We're also providing these handy articles to help you manage new bank transactions inside QBO and learn more about how to reconcile an account:
Our team encourages you to visit the Community space or comment below if you need further assistance getting bank transactions into your account. As always, we'll be around to lend you a helping hand. Keep safe.
