Has anyone else been experiening no connection between quickbooks and caf bank for the last 12 days?

Thanks for following up with the Community, @m-goldsack-vcaec. I'd be glad to provide information to help you fix the connection between QuickBooks and Caf Bank.

To start, may I know if you've encountered any specific error messages while trying to connect between QuickBooks and CAF Bank? This way, we can check for any reported issues related to it.

In the meantime, we can perform bank troubleshooting steps to help you resolve the error between your bank and QBO:

Step 1: Start a manual download

QuickBooks downloads the latest available transactions every day—the time depends on your bank. If downloads seem stuck, or you want the latest available transactions, do a manual download:

1. Go to Transactions, then Bank Transactions.
2. Select Update.

This updates all your connected bank and credit card accounts. The number of transactions in each account tile will increase if QuickBooks downloads new transactions. Tip: If you see a message about additional authentication, follow the on-screen steps to continue the update. Not all banks require this, but some do for added peace of mind.

Step 2: Check your bank or credit card's website

If downloads seem slow or stuck, the issue may be on the bank’s end. Sign in to your bank’s website to check. Then, make sure you check the URL QuickBooks uses to connect your bank:

1. Go to Transactions, then select Bank Transactions.
2. Select Link account. Note: You won’t add an account, you just need the listed URL.
3. Search for your bank and select it.
4. Copy the URL listed for your bank.
5. Sign in to your bank or credit card's website using the copied URL.

If you can sign in, it's a good sign that there isn't a major issue. Next, check the following:

1. Check your account for messages, notifications, or alerts.
2. Look for any display issues as you navigate the website. These can block QuickBooks from downloading new transactions.
3. Check your bank’s website for any announcements about new security requirements.

If everything looks good, go back to QuickBooks:

1. Go to Transactions, then Bank Transactions.
2. Select Update.

Step 3: Update your bank info in QuickBooks

Did you recently update anything on your bank’s website, like your account number, username, or password? If so, update that info in QuickBooks as well:

1. Go to Transactions, then select Bank Transactions.
2. Select the tile for the bank account. Then select the Edit icon.
3. Select Edit sign-in info.
4. Update your info as needed.

I'll also add this article for future reference when reconciling your accounts so they always match your bank and credit card statements: Reconcile an account.

If you have any concerns about the bank troubleshooting steps, please tag me in the comment section, @m-goldsack-vcaec. I'll assist you in any way possible.

Similarly we have not been able to download transactions from CAF Bank into QB since July 8th.  Extremely frustrating with no solution in sight.  CAF say it's definitely not them so come on Intuit, please sort it out urgently.

I regret hearing about your frustrating experience, please understand that this is not the level of service we aim for you to encounter, userdavid.

As we receive some similar cases of users experiencing the same error when connecting their CAF Bank, we recommend getting in touch with our Customer Care Team so they can gather more details and come up with a solution to help you address this situation and help you complete your banking task. Let me write down the steps for you:

1. Sign in to your QuickBooks Online company.
2. Click on Help (?).
3. In QB Assistant, type in the topic or question you need help with.
4. Select Contact Us to connect with a live support agent in the Search tab.
5. Select the preferred method of contact (phone or chat).

Once everything is good, check out these guides to complete the process of reviewing your accounts in QuickBooks and make sure they match your bank and credit card statements, then categorise downloaded transactions:

• Categorise online bank transactions in QuickBooks Online
• Reconcile an account in QuickBooks Online

Please let me know if you have further questions concerning connecting your CAF bank to QuickBooks Online, userdavid. I’ll be around the corner if you need an extra pair of hands. Keep safe!

Also having this issue - 12 July was the last time there was a connection. Just spoke to someone on the live chat and they said: 

I see, so there is actually an ongoing investigation with regards to CAF bank connections. This issue is also experienced by other users of the software. I will be attaching the investigation to your case so you'd be updated about this.

We cannot provide an estimated time as our product engineers are the ones working on resolving this investigation. Rest assured that you will be updated about this once we have news.

No information about what the problem is or when they expect to have it resolved. Also not letting people know - I've spent the last hour going through the troubleshooting, the AI support, waiting for live chat etc - they could have just let customers know about this...

Hi tanyas Thanks for reaching out to us here on the Community. Not all our customers that have CAF bank connected are experiencing the issue and hence the reason that the agent will have went through the troubleshooting process with you to try and resolve the issue. The first line of support agents will have no knowledge of what is causing the issue this is why our engineers are investigating the issue. Once there are any updates or when the issue is resolved you'll be notified by email from your case that has been attached to the investigation. 

Yes I appreciate that, it wasn't the agent on the live chat who took me through the troubleshooting. I had to go through the troubleshooting with the AI support before I was able to speak to someone on live chat - that is how the help function takes you through. Then I had to wait for quite a while before I could speak to someone. 

It would have been useful if QB could have let people know that customers using the CAF Bank connection might be experiencing issues, and that and the engineers were working on it.

Hi tanyas We sincerely appreciate your comments and will certainly submit your feedback, no problem at all. If you require any further information or assistance in the future please reach out to us and we'll be happy to help you.

Yes I am having a problem connecting to CAF Bank and I am getting a 102 error. I have been in touch with CAF Bank and the help desk at Quickbooks. Both are aware of the problem and are investigating and neither side are explaining the issue. However for the customer, it's a bit like being a tennis ball being hit back and forth. Manual uploads are not the solution I wish to go with because of duplications when the feed comes back. Please would CAF Bank and QuickBooks sort this urgently and keep your customers updated with progress and an expected timescale to resolve the problem.

So,, all the posts are from 2 weeks ago. Any update?, having to manually load transactions is frustrating.

Hi Nick Denton Thanks for reaching out to us here on the Community. Our engineers are liaising with the bank and are working towards resolving the issue. If there are any updates or when the issue is resolved you should be notified by email from the ticket that you've raised. We apologise for the length of time the issue is taking to be resolved and any inconvenience it maybe causing you.