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Visit this post for a list of recent banking issues in QuickBooks Online.
nicollekerremans
Level 1

Hi, I had to renew my connection but it kept not showing as reconnected so I tried a fw times. Now I have my bank account connected 4 times and I don't know which one is the original one. Is anyone able to help?

 
2 REPLIES 2
SarahannC
Moderator

Hi, I had to renew my connection but it kept not showing as reconnected so I tried a fw times. Now I have my bank account connected 4 times and I don't know which one is the original one. Is anyone able to help?

Hello there, nicollekerremans. Glad to have you here.

 

Since your bank account connected multiple times, they'll have the same details that we could not detect which bank account is original. ​​​​​​What we can do is to disconnect the four connected accounts. Then, reconnect a new one. Here's how:

 

  1. Go to Help at the upper-right corner.
  2. Select Bank account.
  3. Then, click the Delete icon.
  4. Enter the details to confirm.

 

Once done, reconnect your bank accountFor duplicate transactions, you can check this article to learn on how you can handle them

 

Post again if you have follow-up questions about bank feeds or any concerns related to QuickBooks. I’d be glad to help. Take care always!

nicollekerremans
Level 1

Hi, I had to renew my connection but it kept not showing as reconnected so I tried a fw times. Now I have my bank account connected 4 times and I don't know which one is the original one. Is anyone able to help?

Thank you :)

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