I've checked our records, Daveshaw8336. I haven't seen any open cases the same as yours. I'm here to help you fix it.
Let's try to update the QuickBooks Self-Employed app. It's to ensure you've downloaded all updates and critical fixes. Here's how:
- Open Google Play Store or App Store.
- Find the QuickBooks Self-Employed app.
- Click Update.
Once done, try to review your bank account again.
If it didn't make any difference, let's uninstall and reinstall the app to refresh the program.
You can get back to this thread if you need more help. We're right here for you. Take care!