Thanks for joining us here on the Community, marijana_novak-y
We're aware of an issue where some customers are receiving a 103 error when attempting to update their account, with the message 'That didn't work. Try signing in again.' - is this the error you are seeing?
Thanks for joining this conversation, @Tim1962.
At this time, there is an ongoing investigation in QuickBooks Online (QBO) about getting error 103 when updating the Metro Bank account.
Then, for your reference in fixing banking errors 102 and 103, please visit this article: Enhanced Standard Feed Connection Errors.
Also, to be notified of any updates about the investigation, I recommend reaching out to our Customer Care team. This way they can link your account on the issue so you'll receive updates via email. To do so, refer to these steps:
Keep me posted if you have further concerns about updating your Metro bank account. I'll be on the lookout for your response. Have a good one.
Let's resolve the error you have to get your latest bank transactions, @Tim1962.
If you’re still having the same error message after trying the troubleshooting steps provided by DivinaMercy_N, then I suggest reaching out to our Customer Support team.
They can get into your account in a secure environment, isolate the issue you’re having with your bank connection and help you resolve it.
You can reach our Customer Support for QuickBooks Online (QBO) by going to the Help icon at the top right of the account. Follow the steps below:
You can check this article for more information about the different types of support we offer and their availability: QuickBooks Online Support.
In the meantime, you can add your bank transactions through the WebConnect process. You’ll have to manually download the transactions from the bank. Then, upload the file to your account. Check this article for detailed guidance: Manually upload transactions into QuickBooks Online.
Let me know if there’s anything else that I can assist with about your bank connection by leaving a comment below. I’m always here to assist. Have a wonderful day!