Hi, My account is not updating with transactions from metro bank, it’s a continuous problem, the banks says I need to contact you to fix it. Please help!?

Thanks for joining us here on the Community, marijana_novak-y

We're aware of an issue where some customers are receiving a 103 error when attempting to update their account, with the message 'That didn't work. Try signing in again.' - is this the error you are seeing? 

I too am getting the same problem for the last 1m.  I either get error 103 or 102 everyday.  It was working until June 2021

Thanks for joining this conversation, @Tim1962.

At this time, there is an ongoing investigation in QuickBooks Online (QBO) about getting error 103 when updating the Metro Bank account. 

As a workaround, you can create a cash-on-hand account in your chart of accounts and manually upload your bank transactions via CSV files.

Then, for your reference in fixing banking errors 102 and 103, please visit this article: Enhanced Standard Feed Connection Errors.

Also, to be notified of any updates about the investigation, I recommend reaching out to our Customer Care team. This way they can link your account on the issue so you'll receive updates via email. To do so, refer to these steps:

1. Click the Help icon.
2. From the Assistant tab, type your concern. Example: Getting error 103 or 102 when updating Metro Bank. 
3. Then, type Talk to a Human and click the Get help from a human option.
4. Choose either Chat or Callback.

Keep me posted if you have further concerns about updating your Metro bank account. I'll be on the lookout for your response. Have a good one.

This continues to be broken.  What action is being taken?

Let's resolve the error you have to get your latest bank transactions, @Tim1962.

If you’re still having the same error message after trying the troubleshooting steps provided by DivinaMercy_N, then I suggest reaching out to our Customer Support team.

They can get into your account in a secure environment, isolate the issue you’re having with your bank connection and help you resolve it. 

You can reach our Customer Support for QuickBooks Online (QBO) by going to the Help icon at the top right of the account. Follow the steps below: 

1. Go to the Help (?) icon to connect to a live support agent. 
2. Click on the Contact Us button and provide some details about this concern.
3. Provide us with some information about your concern in the What can we help you with? box and click on Continue.
4. You'll now be provided options on how to connect to our Customer Support. 

You can check this article for more information about the different types of support we offer and their availability: QuickBooks Online Support.

In the meantime, you can add your bank transactions through the WebConnect process. You’ll have to manually download the transactions from the bank. Then, upload the file to your account. Check this article for detailed guidance: Manually upload transactions into QuickBooks Online.

Let me know if there’s anything else that I can assist with about your bank connection by leaving a comment below. I’m always here to assist. Have a wonderful day!