HSBC Bank Feeds Ending

Hello, LockriteLocksmiths.

I'd like to redirect you to our specialist, so this gets addressed securely. This may require confidential information, and they're the ones who can help us check on what we can do about it. Here's how:

1. Go to Help and select Contact Us.
2. Enter your concern. Then, Hit Let's talk.
3. Choose a way to connect with us:

• Start messaging
• Get a callback 

 I'm adding this article with additional information on how to keep your bank feeds organized and steps on how to populate the latest transactions to review: Online Banking. 

Please let me know how the call goes or if you have any other issues. I want to make sure everything is taken care of for you. I'm always here to help. Have a wonderful day!

Did you get a solution to this?  I rang the QB Helpline earlier but they weren't much help - I started the process of disconnecting our HSBC bank account but then it said we'd need to apply to have it re-added, so I stopped at that point.  However, I understand that our bank feed will be disconnected on 1st August, so I guess I will have to go through this process. There doesn't seem to much guidance on here about this process.

I have this and I relinked to the bank. During this process I had to open a new account in QuickBooks - a bank account. The feed now works again but I now have two nominal accounts in the ledger for the same bank account - one up to 31 July 2021 and one after 1 Aug 2021. Is this meant to happen? I also had to put a journal entry in to cancel a weird entry in Retained profits brought forward account.

Hello there, @MattPe.

I appreciate you joining this conversation and for sharing some information about your concern.

The possible reason why you have two nominal accounts in the ledger for the same bank account is that you may have relinked or reconnected the bank without disconnecting it first.

To fix this, you'll need to delete all the transactions on the new account, then make it inactive. Once done, disconnect both accounts. Here's how:

1. Go to the Banking menu or Transactions menu. Then select the Banking tab.
2. Select the tile for the bank account.
3. Select the pencil ✎ icon, then select Edit account info.
4. Select the Disconnect this account on save checkbox.
5. Select Save and Close.

After that, reconnect again to sync the new Open Banking. You can refer to this article for the detailed steps on how: Connect your bank feeds using Open Banking.

To learn more about Open Banking in QuickBooks Online (QBO). Check out these articles:

• Understanding if you can connect your bank feeds to Open Banking.
• Open Banking FAQs.

Please post again or leave a comment in this thread if you need further assistance. I'll be around to help.