HSBC connection error duplicating accounts and transactions
For the last week now I have been unable to reconnect my HSBC ever since the 90 day period was up.
I never had issues prior to receiving this message, but no matter how many times I press 'Renew your connection' the message doesn't disappear. I even get to the end where a big tick appears. I've tried renewing them individually or through the 'renew all' function.
However, what it does seem to be doing is duplicating my bank accounts and duplicating my transactions that were already on my account (which I didn't spot until after trying to renew a few times). On top of that, I now also get a message saying 'We can't find this account at your bank', which is making it near impossible for me to fix the account and continue my work.
I went to delete one of the duplicated bank accounts but it warned me it would remove every single transaction from that account, and there is no way of knowing which ones were duplicated recently and which ones have been there since I opened my Quickbooks account.
I was hoping that this would resolve itself within 2-3 days, but over a week later and I am still unable to resolve the issue
Our Product Engineers are still working to fix this issue about the re-authentication of the HSBC connection.
That said, I highly suggest contacting our QuickBooks Self-Employed (QBSE) support so they can add your details to our notification list. This helps our Engineers determine the number of affected users. An email notification will be sent to you once this has been resolved. I'll also inform you here when we get the update as well.
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