HSBC Digital Secure Key Password

Thanks for posting here in the Community, socialeaf.

Are you getting error 103 after reconnecting the bank? If so, this means the login credentials you entered are not being accepted by your financial institution's (FI) website.

I checked if there's an ongoing investigation about this, but there isn't currently one. That said, let's perform some troubleshooting steps that can help fix this.

Here's how:

1. Click the Reconnect button that displays within the error message. Make sure to enter the user name and password manually.
2. Hit Update Sign-in info.

If the issue persists, consider checking out this article for some additional troubleshooting steps: Error 103 for QuickBooks Self-Employed.

Please let me know if you encounter any other issues by leaving a comment below. I want to make sure everything is taken care of for you. Cheers!

Thank you for getting back to me. I can now seemingly connect my accounts, using the generated security code; HSBC do not allow online connection without this. However, the connection is temporary and it disconnects each time I log off. Also, it doesn't seem to update transactions at all. It all worked well until HSBC changed their login policies; I can't be the only person with this issue (?). Cheers for looking into it.  

Hello Socialeaf

We have had some reports of issues with the HSBC bank connection with QuickBooks being a third party connecting to your bank. Do you have the direct feed or standard feed connection?Can we ask you to try logging ino the QuickBooks banking section in an incognito window, refresh the banking feed and let us know if you get the same issue.

We are introducing open banking at the moment and by mid September a new connection type will be available which will hopefully stop the problems you are having.

Emma

Hi Emma, 

I have a standard feed connection. The problem persists in an incognito window; what's more is that even though when I do log in with a generated code from HSBC, and it says I am connected, it has not updated with any transactions from HSBC and my accounts since the end of July. 

Hello socialeaf,

Could you please clear cache & cookies in your browser? Make sure the time range is set to All time and you refresh QuickBooks once cleared. Log back in and try to update again. Please also try to Edit sign in info if this still doesn't work. Let us know if you get any further.

Thanks,

Talia