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I'll help you delete your company file that was mistakenly added, Remesis.
Human error or mistakes will sometimes cause a great impact or even bring big consequences, to your business. Typically, when adding another company to your account, this will give you additional charges which may cause lost revenue.
QuickBooks Online (QBO) has a purge function that lets you remove a company from your account. If you're using QBO Plus, Essentials, and Advanced and is less than 60 days, you can purge the company. This deletes all the data entered and please know you're unable to restore or reverse them. To purge, you can follow the steps outlined below:
In addition, if you've just signed up with QBO, I've included some of our available resources that will guide you on how to get started with QuickBooks: Get Started With QuickBooks Online.
Please feel free to reach out to us for further questions. If there is any other help that you need from us, please don’t hesitate to ask.
Hi, hope you can help….
I had an account set up for my company via my accountant. This subscription was ended when we parted ways and I have now since tried to sign up to a subscription for myself to manage. This has gone through but I’ve noticed it has set up an additional company “no company name” when I wanted the subscription to be added to my previous account. Any way I can transfer this subscription and close the addition one?
Will also add that I tried to resubscribe via the subscription page but it will not authorise my payment….
Hi Nickhill4, thanks for joining this thread.
We'd be happy to help with any issues that you're having gaining access to your QuickBooks. If the QuickBooks account is still managed by your previous accountant, you'll need to request to become the primary admin. The easiest way to do this is to contact them and ask them to change the primary admin to yourself or another user on the account.
In cases where the primary admin is unavailable to transfer the role to you, you can instead submit a request to be the primary admin. To protect your account and data, you'll need to submit documentation to verify that you have rightful ownership or access privileges for the account. These requests are then reviewed by our protection team, who'll keep you updated along the way via email.
If you have any other Q's, get back to us below. :)
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