I have allocated a payment to the wrong invoice by mistake and need to reverse this transaction. Can you tell me how to do this please. only problem is i dont know who it went to, i have the name of the payment but not the invoice it was allocated to. is there a way to find out
Hi Wendy Cats, thanks for joining the Community :)
If the payment was allocated from the banking screen, you can undo this by navigating to the banking tab > categorised > locate payment in list > click undo. This will move the transaction back to the banking tab where it can be matched to the correct invoice.
Hi Thank you i have just found the problem its a double payment
a customer has paid for 2 invoices and made 2 £50.00 payment on the same day and time
and QB has not shown one of the payments this has happened before is there a fix for this
Thanks Wendy, if the bank is connected it is unusual that the transactions would not be downloaded to QuickBooks. Had both transactions completed processing through the online bank (no longer show as pending)?
It’s my goal to help you find the missing downloaded payment, Wendy Cats.
Let’s change the date set in the For review column to show all downloaded transactions from your bank. Thus the period entered in the Dates column affects how the data is displayed on the Banking screen.
You’ll be glad to know that it only takes a few clicks to perform the process. Here’s how:
After setting the date, look for the payment. If you continue to get the same result, perform Steps 1 up to 4 in the following article: What to do if you can’t find downloaded transactions in QuickBooks Online.
To keep your transactions organize, categorized and match them to the ones in QuickBooks Online (QBO). For the double payment, these resources will guide you on how to efficiently handle the entry.
This troubleshooting should get you in the right direction today, Wendy Cats.
If you have additional questions about allocating customer payments or other QuickBooks concerns, click the Reply button and add a comment. I'll get back to assist further. Stay safe and enjoy the rest of the day!