Let’s resolve the bank connection error you have, @lisab003.
To re-establish your bank connection, just click on the Reconnect button on your bank account page. Make sure the user name and password are manually entered and not auto-filled/auto-populated by the browser. Then, click on Update Sign-in Info.
After updating the information, log back into your account. If you still get the same result, I suggest performing the troubleshooting steps from this article: Error 103 for QuickBooks Self-Employed.
The region is different, but the troubleshooting still applies to QuickBooks Self-Employed UK customers.
Let me know how it goes. I'll be right here ready to help.
Thanks for joining the thread, @Jayney999.
To ensure we're on the same page, can you please verify the specific name of the bank? Also, have you receive any error message? This is for me to provide the best resolution for you.
In the meantime, we can perform manual refresh into your bank account to help us resolve the problem.
Here’s what you’ll need to do:
To learn more about connecting bank account, you can consider checking this article: Connect bank and credit card accounts to QuickBooks Self-Employed.
Reach out to me if you need anything else, I’ll be sure to get back to you. Have a wonderful day!