cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
Visit this post for a list of recent banking issues in QuickBooks Online.
change payment for incorrect inv
Level 1

Manual Bank transaction appears as a deposit unable to match invoices against bank entry.

Hi, in QBO I have a bank entry which appears as a deposit which was payment for 3 invoices. The other deposits show up as Payments Debtors but I cant change the settings for this deposit entry, nor can I assign invoices to the specific entry

1 REPLY 1
ShiellaGraceA
QuickBooks Team

Manual Bank transaction appears as a deposit unable to match invoices against bank entry.

I can help you with your invoice payments, @change payment for incorrect inv.

 

You'll want to delete the deposit from the register and then record the payment from the Receive payment page. Let me guide you how.

 

To delete:

 

  1. Go to Accounting and then select Chart of accounts.
  2. Locate the account where the deposit is recorded and then tap Account history.
  3. Choose the deposit transaction to open.
  4. Click Delete.

 

 

After deleting, follow these steps to record the customer payments.

 

  1. Go to +New.
  2. Select Receive payment.
  3. Look for the customer's name from the drop-down and link the open invoice.
  4. Click Save and close.

 

With the above steps, you're able to record the payments and mark your invoices as paid. More details are found in this article: How to record a payment.

 

Feel free to also browse this link in case you need help managing customer-related tasks: Sales and customers.

 

Please let me know if you still have questions or concerns with customer payments or deposits. I'll be around for you. 

Need to get in touch?

Contact us