Glad to see you in this thread, Novick. I'll share some updates about the Metro bank issue in QuickBooks Online.

If you've already tried the basic troubleshooting process mentioned in the thread and still get the same concern, you'll need to reach out to our support team since the investigation for this concern is already closed and resolved. This way, they can check further into your account and for additional troubleshooting steps.

Here's how:

1. Sign in to your QuickBooks Online company.
2. Go to Help.
3. Select Contact Us.
4. Enter your concern, then select Let's Talk.
5. Choose a way to connect with us:

• Start a chat with a support expert.
• Get a callback from the next available expert.

See this article for the schedule details: QuickBooks Online Support.

I'll also be adding these articles for future reference: 

 

• Categorise and match online bank transactions in QuickBooks Online
• Reconcile an account in QuickBooks Online

If you have any banking concerns in QuickBooks Online, feel free to post a reply. The Community is always here to serve you. Take care!

The issue seemed to have been fixed all this week but i am now getting the exact same error. Is it broken again?

same issue for me too.

Hello Luis and Mrsveebee, are you still getting an error 102 or are you getting a different error code and message come up now?

its coming up as 101 and then now 185. I'll try to connect again and see what happens

Tried to connect , entered the code sent and it has gone to a 102 error again

Thanks so much for trying that again Mrsveebee and letting us know. Can you please ring the supportline on 0808 234 5337 so this can me looked into more and get raised up if required thanks the line is open mon to fri 8am to 7pm and is free from any UK landline or mobile. 

QuickBooks still is not handling non-GBP Metro accounts correctly

For example a $1000 transaction is being downloaded as roughly $800

Looks like QuickBooks is trying to convert to GBP, instead of leaving the amount unchanged

Hello Ainsworths, If it is a GBP account you have then it will be a GBP amount brought in. QBO cannot have a different currency amount in accounts.

Mines still isn’t updating accounts . Help please?

Let's fix the error with some troubleshooting steps, Martin. So, you can update your Metro Bank account to QuickBooks Online (QBO).

We can perform the basic browser troubleshooting process to isolate the issue.

You'll want to restart your browser. Then, try updating your bank in an incognito or private browser. You can use these keyboard shortcuts to launch a new private window:

Google Chrome: press Ctrl + Shift + N

Mozilla Firefox: press Ctrl + Shift + P

Safari: press Command + Shift +

If it works, you can return to your regular browser and clear your browser's cache. Then you may see if it fixes the problem and gets started on the tasks at hand. Also, you can use another supported browser if the incognito window won't work.

However, if the issue persists, I recommend that they can add you to the list of affected users. This way, you'll get notified once there's a fix or an update about this issue.

Here's how:

1. Sign in to your QuickBooks Online company.
2. Go to Help.
3. Select Contact Us.
4. Enter your concern, then select Let's Talk.
5. Choose a way to connect with us:

• Start a chat with a support expert.
• Get a callback from the next available expert.

See this article for the schedule details: QuickBooks Online Support.

You can refer to the following articles for future needs:

• Categorise and match online bank transactions in QuickBooks Online
• Reconcile an account in QuickBooks Online

If you have any banking concerns in QuickBooks Online, feel free to post a reply. The Community is always here to serve you. Take care!

I am still experiencing problems.  QB states to link with Metro Bank to verify info, but once the link it clicked through the banking code never comes and Metro bank don't seem to know anything about this.  Please can you help?

Hello Office Art

Thanks for reporting this here. We're aware of a recent error with Metro bank where customers are receiving a 101, 103 or 106 error when attempting to connect their account. Our team are working to restore the connection and our next update for this is expected on or by the 21/04. Please get back to us below if you'd like to be added to our investigation for email updates on this. 

QuickBooks is failing to upload amounts correctly from Metro Bank USD accounts.  For example, it the USD account has a transaction for $25 then this will be uploaded as approximately $21.  It looks like QuickBooks is trying to convert the amount to GBP.  Instead it should leave the amount in USD.  That's how it used to work correctly before the recent spate of problems interfacing to Metro Bank.  

Thanks for getting back here in the Community space.

I can see the urgency of this matter, and I want to ensure you can get through this. You may want to exclude the transaction, and then do a manual update. I'll write down the steps below to get you going.

1. Access your QuickBooks Online company.
2. Go to Bookkeeping, select Transactions.
3. Click Banking, and then select the For Review tab.
4. Select the checkbox of the transactions to exclude.
5. Click Exclude.

See this article for more information: Exclude a bank transaction you downloaded into QuickBooks Online.

If the issue persists, I'd recommend reaching out to your bank's customer care team. This way, they can verify the transaction and then ensure the amount is correct.

Moreover, here's an article to help you manage your bank transactions: Categorise and match online bank transactions in QuickBooks Online.

Please feel free to leave a comment below if you need further assistance with this. I'm determined to help you get this sorted out as soon as possible. Take care!

Why would I want to contact my bank about this?  It is clearly a bug in the QuickBooks interface to Metro Bank.  Please fix your software and test it thoroughly before releasing it for use.  It is not acceptable for you to rely on your clients to do your testing for you.  I suggest you engage an experienced Quality Control Manager to fix your software quality problems.  If this issue is not resolved soon I will be forced to move my company to alternative accounting software.  

Hi, 

You have said that the problem was fixed.

Please keep me updated!

Hi Office Art

The 102 error was resolved previously, however, we're aware customers are currently unable to update their Metro account and we're tracking this it under a new investigation (INV-83799). We've added you to this so that all updates will be sent by email automatically. Thanks for your patience while we continue to work on this. 

Hi,

Are there any updates as it is the 21st today?

This is now nearly a month with no connection.

Thanks

I appreciate you following up with us, @Office Art. Let me share some updates about this issue.

I understand the urgency of linking your account to our system. I want you to know that the ongoing investigation (INV-83799) listed above is still in progress. Rest assured our engineers and banking team are working together to get a resolution as quickly as possible.

While waiting, you may add your transactions manually or bring your bank data to QuickBooks Online (QBO) by uploading them via CSV file.

1. Get your transactions from your bank.
2. Review the file and ensure it's formatted correctly.
3. Upload the file through the Banking menu.
   1. Click on Banking at the left pane, then go to the Banking page.
   2. Select the blue tile for the account you want to upload the transactions into.
   3. Click on the Link account ▼ dropdown and then Upload from file.
   4. Follow the onscreen pop-ups to complete the process.

When your transactions are available in QuickBooks, it's time to match and categorise them to the right accounts. In case you see duplicate records, you can go ahead and exclude them from your record.

Please extend your patience about this matter. If you have other banking concerns in the future, let me know by leaving a comment below. I'm always here to help. Have a good one!

Is anyone still having intermittent issues with keeping metro bank connected?  I've lost my feed for nearly a month now and can't get back online. The authentication isn't triggering a text with the code on it. QBO are aware.

**edit** just tried again, code was triggered but still failed with a 102 error

Hi mrsveebee, QuickBooks doesn't send authentication codes when connecting banks; if these are required by the individual bank as part of their Online Banking process, the code will be sent by them directly. Please verify that your number is entered correctly on your account with Metro Bank and contact their support for further assistance if you're still unable to receive this.

I'm getting the codes now and inputting them, it goes through and then comes back with the 102 error. very frustrating.

***It's a miracle!!! as i was typing this I finally got reconnected!!**

Hi Quickbooks,

Have you resolved this issue yet, as our USD account is still uploading wrong amounts since March!!!

Why do I have to keep excluding transactions, then have to upload manually?

When will this be fixed?