My bank reconciliation is showing as complete with an unreconciled amount but I haven't begun reconciliation yet

Hi Sarah,

It seems like the transactions may have been manually marked as reconciled, which is causing the system to show them as reconciled even though you haven't actually completed the reconciliation process. To address this issue, you can follow these steps to undo the reconciliation:

1. Go to the Accounting menu and select Chart of Accounts.
2. Find the account that needs to be unreconciled and click on it to view the register.
3. Look for the transactions that have been manually marked as reconciled (indicated by an "R" in the reconcile column).
4. Uncheck the "R" for each of these transactions to mark them as unreconciled.

By following these steps and ensuring that no transactions are marked as reconciled when they shouldn't be, you should be able to resolve the issue.

If you need further assistance, feel free to comment back here. Take care!

Hi, thanks, actually it's just posting a discrepancy equal to the total value of transactions for the month I want to reconcile. I need to get back to the place where I can upload a csv file and begin the reconciliation.

Hi sarah-bamber-gan, thanks for getting back to us here

So that we can be sure that you're starting on the right track with the reconciliation, please begin a chat or call our support team on 0808 234 5337 (Monday to Friday 8am to 7pm). 

The agents available here will have access to set up a secure screen share using our SmartLook tool to view this with you.