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Visit this post for a list of recent banking issues in QuickBooks Online.
benny001
Level 1

Payoneer

Although Payoneer is listed as an Open banking connection available in Quickbooks, additionally this connection worked historically, after being forced to re-connect the open banking link in March by QBO I have been unable to reconnect. Has anybody found a work around as transactions are backing up that I need to reconcile ? Quickbooks support send me these mails every 2 weeks (and have done for 3 months now ! : 

"We are currently aware of the frustration caused by issues with connection to Payoneer Bank. Users are seeing error "this account stopped syncing because there's a new way to connect it. To fix this, go to the bank or account site in the window we open. Sign in, then return here. (350)" when authorizing the bank feed in QuickBooks Our banking engineers are working to identify the cause and resolve the issue.", why is Payoneer Open Banking connection still advertised on the Quickbooks website as "AVAILABLE" if it is as advertised how do I connect to it please ? 


 

Solved
Best answer February 15, 2023

Accepted Solutions
emmam6
Moderator

Payoneer

Hello Community Users, We just wanted to pop in and update this thread regarding the INV-67994- Payoneer bank- The account stopped syncing because there's a new way to connect it. This error was fixed and the users affected were notified on the 31/05/2022. If you have any new queries you'd like help with feel free to add onto this thread.

View solution in original post

4 REPLIES 4
GeorgiaC
QuickBooks Team

Payoneer

Hi benny001, thanks for your post - our bank techs are currently aware of the ongoing error when syncing transactions from Payoneer Bank and we're tracking this on INV-67994. As you're linked to the investigation, further updates and notice of resolution will be sent to you via email; if you're needing to update the account urgently in the meantime, please import your transactions using a CSV file downloaded from your bank :woman_technologist:

emmam6
Moderator

Payoneer

Hello Community Users, We just wanted to pop in and update this thread regarding the INV-67994- Payoneer bank- The account stopped syncing because there's a new way to connect it. This error was fixed and the users affected were notified on the 31/05/2022. If you have any new queries you'd like help with feel free to add onto this thread.

Shawie51
Active Member

Payoneer

I'm having the same issue.  I tried everything, unlink, and now been trying to relink, at no success.

 

I am only getting this message after. 

Looks like you’re locked out of the Payoneer (all regions, excluding UK) site.

Try signing in on your bank’s site to unlock your account. Then return here and try connecting again. (570)

 

 

FateCandylaneT
QuickBooks Team

Payoneer

I recognize the urgency in resolving bank connectivity issues with QuickBooks Online, Shawie51. Let me help provide input regarding this matter so you can seamlessly track your online entries.

 

With the error message you've received, it's best to log in to your bank's website and verify any updates or notices to help unlock your account. This ensures you'll able to access and integrate Payoneer Bank again into QBO.

 

However, if the issue persists even after verifying on your bank's end, I recommend contacting our Customer Care Team to review and investigate your account, conduct further research, and create an investigation ticket if necessary. To do this:

 

  1. In your QBO account, go to the Help icon.
  2. Click the Search tab, and click Contact Us.
  3. Enter the error message in the description box, and select Continue.
  4. Start a chat with a support expert.

 

In the meantime, you can download your transactions from your financial institution and manually upload them to QuickBooks Online.

 

Additionally, I've included these references to help you handle your online bank entries:

 

 

I'll keep this thread available so you can always leave a reply below for any additional queries when managing bank connectivity and transactions in your file. Stay safe.

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