Allocate bank receipts and shopify fees

Hello there, @Mr_simple. 

Let me help you with your concern about the Resolve difference feature in QuickBooks Online (QBO). 

There may be times when a bank item amount (payments/bank fees) doesn't quite match the transaction you entered (invoice). When you go to the Banking page, the same entries don't add up. 

In this case, you can use the Resolve difference feature to match them and fix the payment differences until it equal to zero. 

Let me guide you on how to perform this task:

1. Go to the Banking menu, and then choose the For Review tab.
2. Find the said transactions, and then select the Find match button to open the Match transactions window.
3. Look for and select the invoice payments to match. You can also use the filters to narrow down your search.
4. Scroll to the bottom of the table, and then click the Resolve Difference button.
5. Enter the processing fee details. Make sure the total is zero.
6. Click Save when you're ready.

If you run into some problems when reconciling your accounts, you can refer to this handy article to resolve them: Fix reconciliation issues in QuickBooks Online.

You can get back to me anytime if you have questions about handling your transactions. I'm still around to help you.

@Mr_simple  What is the app called that we can use to do this?

Hi,

How do you resolve a difference with an existing expense? Your method works only if you create the expense at the moment you resolve since you can't select an expense...

Thanks!

Hi there, @Rodolphe Bruneault.

I'm here to help you resolve the difference in your existing expense. 

Since there's already an existing expense. Let's exclude the transaction in order for the amount to match. 

You can follow the step-by-step process below in excluding the transactions,

1. Click Banking in the left panel and choose Banking.
2. In the For Review tab, select the imported transactions that are appearing twice.
3. Tap on the Exclude button.

You can get more details about this process in this article: Exclude a bank transaction you downloaded into QuickBooks Online.

Additionally, you can always visit our Banking Help Articles in QuickBooks Online for your reference. This will provide you links to help you with your account-related issues as well as steps in reconciling your statements. Doing so will help you ensure the accuracy of your financial records.

Moreover, QuickBooks automatically downloads the latest transaction. For more information on how to match the transactions, check out this article for your guide: Categorise And Match Online Bank Transactions In QuickBooks Online. 

If there's anything else I can do for you, please let me know. I'll be around to help you.

@Rodolphe Bruneault @Breeprobiotics 

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