Amex Connection Issues

No idea why that happened, because nothing has changed. I have disconnected and reconnect the account and all seems to be fine again. 

Thank  you for your help :)

Thank you for sharing your experience. I’m having a similar problem. However I’ve discovered that my American Express bank statements have not been uploading for the past 18 months. I have been speaking regularly to QuickBooks but I keep on being told the same thing it’s not a problem with QuickBooks. It’s a problem with American Express. However, I have now changed to free agent and all of my American Express statements uploaded immediately. It would be great if QuickBooks could take some responsibility in explaining why this keeps happening 

Same issues but It will not reconnect. Spent 2 hours with technical support and issue still pending. I keep getting error 580. Amex says to try later and that it can not reconect. Kayce customer support emailed me before I went on vacation to say issue was fixed or wondering if it was and sadly I just got back a week later and the issue remains. When will QB Online fix this problem? Your agent Kayce made me disconnect my Amex account and tried to reconnect it but went unsuccessful for several attempts. Now I do not even have my Amex account as it was from the past connected at all! I need this account connected asap. Can someone please Help! See screenshot attached of the error.

We recognize the importance of having your Amex account connected to QuickBooks Online (QBO), @thamechiropracticclinic. Your concern is valid, and we're dedicated to assisting you in getting your Amex account connected as quickly as possible.

The error 580 you’re encountering indicates an unexpected issue on the bank’s side that we’re unable to resolve directly. While the exact nature of this issue is unclear, it’s often temporary. We suggest waiting for a few hours as these issues often resolve themselves. 

Once this period has passed, please attempt to reconnect to your bank.

Additionally, you'll want to reach out to your bank to inquire about the specific reasons for the connectivity issue with QuickBooks. Ask for an estimated timeline for resolution and request guidance on how to manage the situation in the meantime.

Meanwhile, you'll want to download your transactions from your internet banking website into a CSV file. Then, upload it to QuickBooks. Refer to the following links for the detailed steps: Manually upload transactions into QuickBooks Online

Moreover, if you require additional information about your case, please feel free to contact our QuickBooks Online Support team and ask for further updates of your case. They will be able to provide you with further updates and assistance as needed.

Furthermore, you can refer to this article to see steps on how you can add or match your downloaded bank and credit card transactions so you can put them in the correct accounts to avoid double entries: Categorise and match online bank transactions in QuickBooks Online.

Please know that you're always welcome to post if you have follow-up questions about banking feeds. I'd be happy to help. Wishing you and your business continued success. Keep safe. 

Great thanks for all the wonderful tips but please do not write that my post has been resolved because it is still not working. No matter how many times I have tried. I have also contacted in the meantime Amex as you suggested and explained the problem to them and they inform me that they will get back to me with hopefully a solution.

As far as downloading manually all of my Amex Transactions in a CSV format from my Amex Statement unto Quickbooks, looks archaic and complicated and I will not in the meantime resource to this way. 

I need my account linked asap to my Quickbooks as before and I can not comprehend how one of your agents made me disconnect the account and now I am not able to connect it again.

I hope your team keeps on working on a solution for this issue which apparently tons of other users seem to be encountering.

Regards,

Arthur Tovar

Thame Chiropractic Clinic, Ltd.

Hi Arthur, thanks for getting back in touch

Please note that the thread was previously marked as solved by the original poster. This won't impact the support that you receive. 

By disconnecting the account, you'll still have access to all of the previously added or matched transactions from when the feed was connected. You can view these in your Chart of accounts under the account that they were posted to (select Account History beside the account to view). 

When re-connecting, you'll be prompted to enter a date to begin downloading the transactions from, to make sure you don't have a missing period. 

We hope that the 580 error is resolved promptly, but if it does persist, please do let us know and we will investigate further. 

I have been having problems with my Amex connection for the past 2 months and the customer service rep I just spoke with this past week was the first person who actually seemed like he knew what he was talking about. Supposedly Quickbooks is aware that there is a connectivity problem and they are working to resolve it. Is anyone else having problems or is this an isolated incident?

I have 3 Amex cards that I am tracking and 2 of the cards have additional card holders. I don't want to waste the time going into the details but this has been a disaster and continues to be. Everything was working fine and now its not. I have thousands of transactions in Amex and all my reconciliations from 2022 on forward were somehow unreconciled, I now have duplicate transactions in my registers and the additional card holder transactions are not feeding into the parent. And whether its this issue or another, the reps at QB never know how to solve a problem. It just baffles my mind how a company operates this way.

It's not the experience we want you to have, @TaraY. Let me share more information about your Amex connection.

I recognize the importance of resolving your bank connection issue. We've received multiple reports about Amex having difficulty connecting with QBO.

That said, you may consider contacting our support team again to inquire about the status of the investigation. If you haven’t already, you can request to be added to the list of affected users to ensure you receive email notifications regarding updates or when the issue is resolved. Here's how:

1. Select Help (?) in the upper right corner.
2. Click Search, and then select Contact Us.
3. Choose how to connect with us:

• Start a chat with a support expert.
• Get a callback from the next available expert.  

Additionally, let me share this article to learn more about reconciliation:

• Fix issues for accounts you've reconciled in the past in QuickBooks Online
• Reconcile an account in QuickBooks Online

If you still have questions about your bank connectivity, please don't hesitate to leave a reply below. Take care always.