Bank Reconnection does not work and stuck in loop

Hi

I've had the same issue, have disconnected the bank feed and now trying to reconnect, the Barclaycard page to input the login details remains blank - see screenshot attached.  

This is soooo frustrating!  I'm not blaming QuickBooks at all.  Just seems nothing about reconnecting with Barclaycard is ever straightforward - ie, the functionality to keep individual card holders' data feeds separate was just removed without any notification last year too but took months of shilly-shallying around till we just gave up and had to accept it. Grrr.

Hi Siobhan, thanks for joining this thread - please check that you have pop-up blockers disabled and then try adding the account by signing into QuickBooks through a private browsing/incognito window (on Chrome or Microsoft Edge press Ctrl-Shift-N to open this). :woman_technologist:

Hi GeorgiaC - thank you!  I've done as suggested and it worked - hurrah!

I'll try to remember that as a workaround next time.  Because there will be a next time ;)

Thanks for letting us know Siobhan. Happy that worked for you and that the connection is up and running again:smiling_face_with_smiling_eyes:

Could admin please post photos of procedure for disconnecting then reconnecting a bank account. I am unclear of what page I need to be on to start that process and am scared of loosing info so close to tax deadline.

Good to see you in this thread, @elx.

You, able to connect your bank account is my top priority.

For your visual guidance in connecting your bank account, here's a video that you can check for further details: How to connect your bank account & credit cards.

Once your transactions download, you're now ready to categorise them to organize your income and expenses. For more details, feel free to check out this article:  Categorise and match online bank transactions in QuickBooks Online.

Post again here if you have additional concerns about reconnecting your account. I'd be happy to assist you further. Have a great day ahead.

Thanks for your reply. However, I spend 3 hours this afternoon trying to fix this 350 banking error. I have followed all instructions. I still cannot get QB to reconnect with my bank account. It is urgent now as I am trying to do my tax return. That is the only reason I pay for QB

Let's get rid of that banking error and connect your bank in QuickBooks Online (QBO), @elx.

In QBO, banking error 350 means that your bank connection has expired. To fix this, you'll have to disconnect and reconnect your bank in QBO. Since you've mentioned that you've already performed the steps provided in this thread and still experiencing the same issue.

In this case, you can access your account in an incognito browser to have a clean slate. The private mode will give you a fresh start and errors held in cache or cookies will no longer apply. Below are the shortcut keys you can use:

• Google Chrome: press Ctrl + Shift + N
• Mozilla Firefox and Microsoft Edge: press Ctrl + Shift + P
• Safari: press Command + Shift + N

Once signed in, attempt to disconnect and reconnect your bank again. 

If this works, I'd recommend clearing the cache of your regular browser. This will refresh website preferences that might be causing problems when opening QBO. If the same thing happens, you can use other supported browsers to connect your bank.

However, if the issues persist after performing the troubleshooting steps above, I'd suggest reaching out to our Customer Care team for further assistance in fixing the error. 

You'll want to ensure you categorise your bank transactions correctly to make sure they are allocated to the correct accounts in your QBO company. 

Leave a reply below if you have any other banking concerns. I'm always around to lend you a hand. Take care.