I have a single NatWest current account. For some reason the account would not sync. Instead QB created a new account (same bank account number). In respect of the old account I get an error message saying "We can't find this account at your bank.". When I connect to the bank it asks me whether I want to mark the account as closed. I ticked the box and the error message disappears. However the next time I log in the same error message appears i.e. the account does not seem to be permanently marked as closed (it is showing a positive balance) and I have to go through the same process to get rid of the message.
Questions.
1. Is it possible to stop the account from trying to connect to the bank?
2. Is there anyway to merge the two accounts?
3. Is there anyway to export the data including the QB transaction categories and then import them to the new account?
Many thanks